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Job Opening | Solution Architect (AU)
Job openingCustomer SuccessSydney

Solution Architect (AU).

Improve content creation in enterprises with Kontent.ai. Ideal for growth-focused people with some technical overlaps.

What will you be doing?

Our customers all over the world create ecosystems of best-of-breed services. Kontent.ai is the one used for content management. Creating such a complex system involves good planning, so we also provide customers with pro advice as a part of our Customer Success Services.

As a Solution Architect, you participate in delivering these services along with Customer Success Managers and other specialists. Your role is to ensure customers get the most out of Kontent.ai. You will:

  • Advise what configuration customers should choose.
  • Deliver consultations to customers on topics concerning mainly content modeling.
  • Evangelize Kontent.ai-relevant topics to our potential and existing customers, incl. presenting at meetups or conferences and writing blog posts.

You will come across various projects at numerous businesses and, due to your expertise, get the opportunity to be instrumental in their success.

How will that work day-to-day?

The Customer Success Manager dedicated to the customer will invite you to the communication. Your part in the relationship focuses mainly on the proper configuration of their project. The configuration primarily involves content modeling but overlaps with the basics of content strategy, workflows, roles, semantic content structure, and similar topics. It often involves discussions with customers’ business and technical people.

There’s no coding involved in this role. Yet, you may be exposed to code written by customers, and you should be comfortable talking about high-level developer concepts, such as CDNs, environments, and similar. Some of the advice can have consequences on the technical aspects of their project and vice versa.

When you are not helping customers with their projects, your objectives are set on evangelization of essential topics to support our thought-leadership activities. The topics typically reflect consultation areas, so your consulting experience comes in handy.

You’ll mainly communicate via video calls; however, you’re going to occasionally set off to help the customers personally within Australia and New Zealand.

Is it you?

We are looking for a full-time tech-savvy person who enjoys discussing problem solutions. You might be working with a digital agency and long for tackling a broader spectrum of exciting projects. Or you may already be in a consulting role and want a change.

What we’d like you to have:

  • Strong understanding of SaaS concepts and microservice SaaS architecture
  • Experience with CMSs and content management
  • Understanding client business requirements and mapping business needs to technical aspects
  • Ability to lead meetings with a broad range of stakeholders
  • Ability to explain complex topics to business users
  • Communication skills with excellent spoken and written English
  • Professionalism, representative behavior
  • Valid working permit in Australia

You’ll make an even better impression if your knowledge expands a must-have area. This can be, for example, the ability to read and understand code, experience with content modeling, delivering consultations, getting stakeholder buy-in, or knowledge of content operations or Kontent.ai directly.

You’ll be working fully remotely with company contributions for co-working spaces.

What’s next?

Do you think we’re the right fit for you? Contact us, and we can meet!

ClockType of employment: Full-time
ClockStart Date:Immediately
ClockLanguage: English C1

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Perks & Benefits

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Work-life balance

Balancing your professional and personal life can be tricky. We want to help you strike the right balance between both of them without having to compromise either one. That’s why we offer flexible working hours, working from home (or anywhere else), and a five-week holiday so that you can get in touch with your inner social butterfly. We also extend paternity leave for fathers and give loyal employees a month-long sabbatical to unplug and recharge.

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Health is a priority

We take the health and happiness of our employees seriously. We provide a meal allowance so you can eat healthy at home or take advantage of healthy snacks at the office. We also offer massages to help your body (and mind) relax when you need to recharge your batteries. Or you can take part in sports events with your coworkers—whether that means playing football, badminton, or squash. And if you get sick? No worries! We provide unlimited sick days, so you can take care of yourself when you need it.

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We learn every day

We believe that a growth mindset is the real key to success. That’s why we dedicate 20% of our working time to education and innovations so that each employee can thrive in their career—from attending conferences and running internal workshops to borrowing books from our company library and gaining professional certifications. The icing on the cake? We also have a native English teacher who helps us improve our language skills.