Solution Consultant (EU).
Improve content creation in enterprises with Kontent.ai. Ideal for growth-focused people with some technical overlaps.
What will you be doing?
Our customers all over the world create ecosystems of best-of-breed services. Kontent.ai is the one used for content management. As creating such a complex system involves good planning, we also provide customers with pro advice as a part of our Customer Success Services.
As a full-time Solution Consultant, you participate in delivering these services along with Customer Success Managers and other specialists. Your role is to ensure customers get the most out of Kontent.ai. You will:
- Advise what configuration customers should choose.
- Deliver consultations to customers on topics concerning mainly content modeling.
- Demonstrate feature capabilities of the Kontent.ai Platform.
- Establish and document platform best practices.
You will come across various projects at numerous businesses and, due to your expertise, get the opportunity to be instrumental in their success.
How will that work day-to-day?
You’ll get invited to the customer communication by their dedicated Customer Success Manager. You will act as a trusted advisor of the customer, leading them through educational sessions, feature demonstrations, and Q&A calls according to a Customer Success Plan.
Topics include: content modeling, content strategy, digital and content maturity, and architecture best practices. It often involves discussions with both customer’s business and technical people.
This role is not responsible for writing code, but you may be exposed to code written by customers. The guidance you give impacts the technical aspects of customer projects.
When you are not helping customers with their projects, your objectives are set on establishing best practices, consulting with our partners, and supporting our Customer Success Team. The topics typically reflect consultation areas so your consulting experience comes in handy.
You’ll mainly communicate via video calls; however, you could occasionally travel to help European customers in-person.
Is it you?
We're looking for a tech-savvy, problem-solving enthusiast seeking new challenges. This role is perfect for business analysts, consultants, technical trainers, project managers, or other roles that can translate business needs into technical requirements.
What we’d like you to have:
- Strong understanding of SaaS concepts and microservice SaaS architecture
- Experience with CMSs and content management
- Experience with REST APIs and basic programming skills
- Understanding client business requirements and mapping business needs to technical aspects
- Ability to lead meetings with a broad range of stakeholders
- Ability to explain complex topics to business users
- Communication skills with excellent spoken and written English
- Professionalism, representative behavior
- Permanent residency in the Czech Republic
If your knowledge expands a must-have area, you’ll make an even better impression. This can be, for example, the ability to read and understand code, experience with content modeling, delivering consultations, getting stakeholder buy-in, content operations, or with Kontent.ai.
You’ll be working fully remotely or you can work in a hybrid mode from our offices in Brno and Olomouc, Czech Republic.
Do you think we’re the right fit for you? Contact us, and we can meet!
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Perks & Benefits
Balancing your professional and personal life can be tricky. We want to help you strike the right balance between both of them without having to compromise either one. That’s why we offer flexible working hours, working from home (or anywhere else), and a five-week holiday so that you can get in touch with your inner social butterfly. We also extend paternity leave for fathers and give loyal employees a month-long sabbatical to unplug and recharge.
Health is a priority
We take the health and happiness of our employees seriously. We provide a meal allowance so you can eat healthy at home or take advantage of healthy snacks at the office. We also offer massages to help your body (and mind) relax when you need to recharge your batteries. Or you can take part in sports events with your coworkers—whether that means playing football, badminton, or squash. And if you get sick? No worries! We provide unlimited sick days, so you can take care of yourself when you need it.
We learn every day
We believe that a growth mindset is the real key to success. That’s why we dedicate 20% of our working time to education and innovations so that each employee can thrive in their career—from attending conferences and running internal workshops to borrowing books from our company library and gaining professional certifications. The icing on the cake? We also have a native English teacher who helps us improve our language skills.