Do you know how to ask the right questions? If so, join us in designing and executing user research!
What’s the job like?
You will research customer needs, analyze data, test solutions… but also educate colleagues and occasionally give them a helping hand when they prepare their own research.
At Kontent.ai, every important decision is backed by research. Before we start improving our app or developing new functionality, we check in with our customers to see if our ideas and plans make sense and would be useful. And because the workload keeps increasing and we want to do it right, we are looking for a new colleague to join our UX team of ten. We are looking for someone who likes to ask questions, enjoys looking for things to improve, and likes to challenge their assumptions.
What research methods will you use?
That’s actually up to you. You will always suggest and use efficient research methods depending on what data we need in the given situation. We most often use in-depth interviews, usability testing, or observation. We use other methods from time to time, such as card sorting, tree testing, or field studies, depending on the research goals.
Your task will be not only to choose the methods, but also to execute the research. You will conduct interviews, moderate usability testing, do analyses... Communication with customers is mostly done remotely via MS Teams or GoToMeeting and almost always in English.
You will also be helping our colleagues at Kontent.ai - educating them in the field of research, communicating interesting data to teams, reviewing or giving feedback on research designs, and so on.
You won’t be alone
You will share the work with other UX Researchers and Product Designers. You will also regularly collaborate with our colleagues from the Product Management team as well as with the developers. Our colleagues from development are used to participating in interviews or usability testing sessions.
We have our headquarters in Brno, but it’s also possible to work remotely.
What do we need from you?
- Love for asking questions and listening.
- Willingness to challenge solutions and test them.
- Knowledge and experience in user research.
- Ability to present and communicate your knowledge to colleagues.
- A degree in sociology, psychology, or a related field is a plus.
- Excellent English - at least at C1 level.
- Time flexibility. Now and then you may have to conduct an interview or a usability test in the early morning or late in the evening.
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Perks & Benefits
Balancing your professional and personal life can be tricky. We want to help you strike the right balance between both of them without having to compromise either one. That’s why we offer flexible working hours, working from home (or anywhere else), and a five-week holiday so that you can get in touch with your inner social butterfly. We also extend paternity leave for fathers and give loyal employees a month-long sabbatical to unplug and recharge.
Health is a priority
We take the health and happiness of our employees seriously. We provide a meal allowance so you can eat healthy at home or take advantage of healthy snacks at the office. We also offer massages to help your body (and mind) relax when you need to recharge your batteries. Or you can take part in sports events with your coworkers—whether that means playing football, badminton, or squash. And if you get sick? No worries! We provide unlimited sick days, so you can take care of yourself when you need it.
We learn every day
We believe that a growth mindset is the real key to success. That’s why we dedicate 20% of our working time to education and innovations so that each employee can thrive in their career—from attending conferences and running internal workshops to borrowing books from our company library and gaining professional certifications. The icing on the cake? We also have a native English teacher who helps us improve our language skills.