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Troubleshooting access to

3 min read
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Are you experiencing any problems accessing the app located at or with any API? Check the following tips that can help you troubleshoot this problem.

Table of contents

    Is down?

    One of the key features of is stable availability. Based on your subscription plan, you may also have an availability guarantee of's uptime.

    If there's any problem with our services, see the status page to check the availability of and its APIs.

    Suitable browsers and devices

    If you're having a problem working with the app, check the following advice to provide the best experience:

    • To provide the best experience possible, we guarantee that the latest versions of the widely-used browsers are fully operational with
    • We recommend using a device with the Full HD resolution (1920x1080px) or higher. But you can access all functionality with a screen at least 1024px wide.
    • To access all functionality of, use a device with a mouse and a keyboard. You can do some authoring and editorial tasks with touch-first devices. In such a case, we recommend using the landscape mode.
    • Even though we're trying to cover all situations when you experience Internet connection outages, you can only get the best experience with a stable connection.

    Can't sign in?

    As of October 17, 2022, our Auth0 identity provider, Okta, prohibits people located in Cuba, Iran, North Korea, Syria, and the Ukrainian regions of Crimea, Luhansk, and Donetsk from signing in to due to US regulations.

    Still no luck?

    If you've checked the things above and you're still experiencing problems, we're happy to assist you using our support chat button. Here, it's located in the bottom right corner. You can also find the chat button directly in the app in the bottom left corner.

    You can get different levels of our support based on your subscription plan. Check out how our Premium Support works to get a guaranteed SLA for your questions.