Kontent.ai becomes the first CMS to achieve ISO/IEC 42001 certification for AI governance

We’re proud to announce that Kontent.ai has achieved ISO/IEC 42001 certification, becoming the first content management system (CMS) platform in the world to earn this certification. ISO/IEC 42001 focuses on how organizations manage, govern, and operate artificial intelligence responsibly. 

What is ISO/IEC 42001?

ISO/IEC 42001 is the international standard for responsible AI management systems. It defines how organizations should develop, deploy, and operate AI systems in a controlled, transparent, and accountable way.

The standard addresses AI-specific challenges, including:

• Risk management and impact assessment
• Transparency and explainability
• Data handling and protection
• Bias, fairness, and accountability
• Ongoing monitoring and improvement of AI systems

Unlike traditional security standards, ISO/IEC 42001 is purpose-built for AI, addressing risks and behaviors that don’t exist in conventional software.

What our ISO/IEC 42001 certification covers

Our ISO/IEC 42001 certification applies to the entire Kontent.ai platform, not just individual AI features.

It includes all APIs, AI-powered capabilities, and internal AI-related processes, including but not limited to:

• Our built-in AI agent, including its MCP server
• Third-party AI services we integrate, such as translation and content generation tools
• How we design, develop, test, and assess AI features internally
• The policies and procedures that govern AI usage across the company

The audit evaluated both our product and our internal operations, ensuring that responsible AI practices are embedded in how we work, not bolted on later.

Why ISO/IEC 42001 matters

Meeting AI compliance requirements

AI regulation is evolving rapidly. Frameworks such as the EU AI Act, along with enterprise programs like  Microsoft’s Supplier Security and Privacy Assurance, increasingly require vendors to demonstrate formal AI governance.

ISO/IEC 42001 gives your compliance, legal, and security teams immediate, independent assurance that AI risks are identified, managed, and continuously reviewed.

Reducing AI-specific risk

AI introduces risks that traditional software does not, including hallucinations, bias, lack of explainability, and unpredictable behavior.

By working with Kontent.ai, you choose a vendor with audited, systematic processes to manage these risks throughout the AI lifecycle.

Our certification confirms that we have:

• Structured AI risk assessments
• Clear policies for how AI uses data
• Defined approaches to transparency and explainability
• Ongoing monitoring and improvement of AI systems
• Plans for handling AI-related incidents

Faster vendor reviews

Vendor evaluations often stall due to unanswered AI governance questions, and ISO/IEC 42001 significantly reduces that friction.

Combined with our existing security certifications, independent auditors have already validated our practices, helping you move from evaluation to implementation faster.

How we govern AI at Kontent.ai

Achieving ISO/IEC 42001 required demonstrating mature, organization-wide AI governance, including:

• Impact assessments for every AI feature we build or integrate
• Responsible AI guidelines followed by our engineering teams
• Company-wide training on AI security, ethics, and governance
• Clear accountability for AI-related decisions
• Transparency into how AI features work within the platform
• AI-specific considerations for shared responsibilities

Leading the CMS industry

Kontent.ai is the first CMS platform to achieve ISO/IEC 42001 certification.

While many vendors talk about responsible AI, we’ve validated our approach through independent audit, setting a new bar for AI governance in content management.

Reinforced by strong security and privacy foundations

Responsible AI governance only works when it’s built on strong security and privacy practices.
That’s why, alongside ISO/IEC 42001, we have:

• Renewed ISO/IEC 27001, the gold standard for information security management
• Renewed ISO/IEC 27017, adding cloud-specific security controls for SaaS platforms
• Expanded our compliance framework with ISO/IEC 27018, focused on protecting personally identifiable information (PII) in cloud environments

For our customers, this means:

• Greater transparency in how personal data is processed and stored
• Stronger privacy safeguards aligned with GDPR and global regulations
• Clear, audited commitments to responsible data handling

What’s next: Continued transparency

We’re committed to ongoing openness about our AI practices. Soon, we’ll release our AI-CAIQ, providing deeper visibility into how we govern AI.

Customers can always request certification documentation directly, and we keep our Trust Center and Responsible AI pages continuously updated.

A broader commitment to trust

ISO/IEC 42001 now joins our existing certifications:

• ISO/IEC 27001
• ISO/IEC 27017
• ISO/IEC 27018
• SOC 2 Type II

When evaluating CMS platforms, the question is no longer:
“Does this platform have AI?”
It’s now: “Can we trust how that AI is governed?”

AI is transforming content management, and Kontent.ai is committed to leading that transformation responsibly.