Flexible pricing for every business

No, you don’t. The trial is completely free.

The trial gives you access to all features and APIs to offer you a full sense of how Kontent fits into your content production and development processes. 

As the trial is free, you don’t pay anything. 

Of course, you can, and it’s free of charge. 

After your 30-day trial period, your subscription will expire, and you will have to select one of our plans in order to continue using the product.  If you do not take any action, your subscription will be canceled within 30 days. You can also choose a plan at any time during your trial. 

You don’t need to worry—your content is safe and we keep it for you in the system. After your trial ends, you can choose any of our plans to continue using the product. The content you have created will still be available in the system and you can continue working on it as long as you have an active Kontent subscription. 

Each plan comes with one predefined role, a Project Manager who can perform any action in Kontent. 

Business plan customers receive one additional custom role with the ability to add more for $100 per month (charged automatically when added). Customers on our Premium plan are given 2 custom roles as well as the ability to add additional roles for $100 per month. If you need to add more than 5 custom roles, you will need to upgrade to one of our Enterprise plans. Enterprise customers can have any number of custom roles, depending on their specific plan. 

Roles are calculated per project. This means that if your plan includes one custom role, each project can have one custom role, even if those roles are different for each project. 

Each plan comes with one production environment.

Our Business and Premium plans provide customers with one extra environment in addition to the production environment. If you need more environments, you will need to upgrade to the Enterprise plan.  

Enterprise customers can have any number of environments, depending on their specific plan. 

Content items are specific pieces of content based on a specific content type. The assigned content type defines what content is allowed in the given content item.

Content items are calculated for the entire subscription as the total of all content items in all projects' production environments.

In all plans with Collections, thereʼs no limit on the number of Collections. We encourage you to create as many as you need, to improve how neatly your content is organized.

You can add Web Spotlight to any subscription plan for an additional fee (to do so, please contact our Sales or Support Team via Intercom). Once itʼs added, you can activate Web Spotlight in any project included in your subscription plan by going to Project settings and clicking on the “Activate Web Spotlight” button.

Although in both cases you can organize your content to clearly define whoʼs responsible for what, with Basic Collections, you canʼt set up user roles per Collection and users have the same role in all Collections. Advanced Collections, on the other hand, let you set up user roles differently for each Collection.

Bandwidth describes the maximum amount of data that can be transferred within a month. It includes requests to Delivery API, Management API, and assets. Requests to Preview API are not limited. The bandwidth limits for each plan can be found here.

The content from Kontent by Kentico can be accessed through a RESTful API and displayed on your website or application. A content API call represents a single request for fetching content (Delivery API) or a single modification request (Content Management API). API requests which return a set of objects still count as a single API call. API requests to preview unpublished content (Preview API) for testing purposes are not considered as Content API calls, neither the requests for assets.

Example: Let’s say you run a blog. You can retrieve a blog post with a single API call. It means the number of your API calls will be the same as the number of page views. However, if you also display a “Latest 5 posts” column on the same page, it will require another API call.

In most cases, you should fit between 1 and 5 API calls per page view. So, if you know your traffic, you just multiply the number of page views by a number of expected calls per page.

Remember you can also cache the content in your application which can significantly decrease the number of API calls.

API calls are part of the Fair Use Policy.

Content API calls are calculated for the entire subscription as the total of all API calls for all projects.

Our Business plan provides 3 languages with the ability to add additional languages for $100 per month (up to 10 languages). Customers on our Premium plan receive 10 languages and the ability to add additional languages for $100 per month (up to 20 languages).  If you require more than 20 languages, you will need to upgrade to an Enterprise plan. Customers on our Enterprise plans can have any number of languages, depending on the specific plan they purchase. 

Languages are calculated per project. This means that if your plan includes five languages, each project can have five languages, even if those specific languages are different for each project. 

A single subscription should be used for a single company. If you’re an agency, you need to create a new subscription for each client. You can manage any number of sites and projects under a single subscription and you’re billed based on the total usage. 

If you exceed the limits on our Business or Premium plans, you will need to upgrade to a higher plan to keep using the service. If you have an Enterprise plan and you exceed the limit, we will contact you to find a suitable solution. 

You can pay using any major credit card at any time during your trial period or after it expires. You can also pay by check or wire transfer if you choose to prepay for a Business, Premium or Enterprise plan. Please do not hesitate to contact us if you need to make other payment arrangements. 

All prices exclude VAT (Value Added Tax) and the tax will be added to your bill at the end of each month, if you are not located in the EU. If you are located inside the EU, please enter your business VAT registration number during the checkout process to avoid paying VAT.

You can cancel any of our monthly plans at any time without incurring any extra fees. We do not offer any refunds on your current subscription. Should you cancel your subscription, it will terminate at the end of the current billing period.

If you would like a custom plan, please contact us to discuss your needs with one of our experts.  

We'll charge you at the end of your billing period.

To see our Fair Use Policy that applies to all customers according to the plan they have selected, click here. 

 
No, the Developer plan is for non-commercial use only, so upgrading to a paid subscription is not allowed. In other words, you can use your Developer plan for personal projects, testing, and experimenting, but not for commercial projects. You are required to start a free trial if you intend to use Kontent for commercial purposes.

Yes, it is our priority to keep all your content safe and secure. We use Microsoft Azure Storage services to keep all of your content highly available, secure, and safe through regular backups. To find out more, please visit our Security Policy page. 

The quality and availability of the Kontent service is critical to our success and is something we approach with the highest level of care. You can visit our status page to check the availability of our service. We have a 24x7 support team that monitors the service and takes immediate action if something goes wrong. We also provide a Service Level Agreement to customers who choose the Enterprise plan.

Yes, we have three ISO certifications that apply to Kontent:

ISO 9001:2015 – Quality Management System

ISO 27001:2013 – Information Security Management System

ISO 20000-1:2011 – IT Service Management System

Each certificate highlights our commitment that we have to delivering top-quality, consistent standards and to ensuring consistency of those standards throughout all our offices globally.

Yes, we’ve completed the SOC 2 Type 1 and SOC 2 Type 2 examination. Our reports cover the following Trust Services Criteria that are relevant to the services we provide:

• Availability – information and systems are available for operation and use as committed or agreed

• Security – information designated as confidential is protected against unauthorized access, both physical and logical 

• Confidentiality – information designated as confidential is protected as committed or agreed

Completing the SOC 2 Type 2 examination shows our continuous commitment to information security and protecting our customers’ sensitive data against breaches.

Our Developer plan includes Community Support through our forums. Questions are answered by the community and Kentico staff.

The 30-day trial includes Professional Support through chat and email. Questions are typically answered within a couple of hours or by the next business day. 

The Business plan includes Support through chat and email. Questions are typically answered within a few hours. You can optionally purchase additional support from a dedicated customer success manager and Fast Track Onboarding.

Our Premium plan includes Priority Support through chat and email. Questions are answered with high priority and are typically answered within a couple of hours. You can optionally purchase additional support from a dedicated customer success manager and Fast Track Onboarding.

Enterprise plans includes 24x7x365 Top Priority Support through chat, email, and phone, provided by our support teams in Europe, United States, and Australia. You will have access to a dedicated customer success manager who will guide you through your whole implementation. Plus, you will receive consulting hours with our solution architects. Lastly, the Enterprise plan also includes an SLA for service availability and Fast Track Onboarding. 

All paid plans also include the option to purchase Premium Support that guarantees an SLA for support response time.