Question 1

Is my content safe and secure?

Accepted Answer

Yes, it is our priority to keep all your content safe and secure. We use Microsoft Azure Storage services to keep all of your content highly available, secure, and safe through regular backups. To find out more, please visit our Security Policy page.

Question 2

Do you guarantee service availability?

Accepted Answer

The quality and availability of the Kontent.ai service is critical to our success and is something we approach with the highest level of care. You can visit our status page to check the availability of our service. We have a 24x7 support team that monitors the service and takes immediate action if something goes wrong. We can also provide a Service Level Agreement to customers who request one.

Question 3

Does Kontent.ai have any ISO certifications?

Accepted Answer

Yes, we have two ISO certifications that apply to Kontent.ai:ISO 27001 – Information Security Management SystemISO 27017 – Information Security Controls for Cloud ServicesEach certificate highlights our commitment that we have to delivering top-quality, consistent standards and to ensuring the consistency of those standards throughout all our offices globally.

Question 4

Is Kontent.ai SOC 2 compliant?

Accepted Answer

Yes, we’ve completed the SOC 2 Type 1 and SOC 2 Type 2 examination. Our reports cover the following Trust Services Criteria that are relevant to the services we provide:• Availability – information and systems are available for operation and use as committed or agreed• Security – information designated as confidential is protected against unauthorized access, both physical and logical • Confidentiality – information designated as confidential is protected as committed or agreedCompleting the SOC 2 Type 2 examination shows our continuous commitment to information security and protecting our customers’ sensitive data against breaches.

Question 5

What support do I get with the Flex plan?

Accepted Answer

Customers have access to immediate 24x7x365 live chat support. Technical Support Engineers will serve your questions from all over the world – Europe, the United States, and Australia. Guaranteed response time is available upon request.Customers can also take advantage of our community available through Kontent.ai’s Discord and Stackoverflow. Questions there are answered by the community and Kontent.ai staff.

Question 6

How do services work with Kontent.ai?

Accepted Answer

The areas and level of Customer Success Services can vary per customer. We provide services depending on your requirements, users, and future vision.We can guide you through the best practices for using Kontent.ai. You can also get a dedicated Customer Success Manager to support you at every stage of the content lifecycle.You can also use our E-learning, which enables your whole organization to level up in different areas. With courses and certifications addressing topics from working with Kontent.ai to content maturity, it can help your onboarding process and upskill your employees.

Question 7

Do I need a credit card to start the trial?

Accepted Answer

No, you don’t. The trial is completely free.

Question 8

What is included in the trial?

Accepted Answer

The trial gives you access to all features and APIs so you can get a feel for how Kontent.ai fits into your content production and development processes.

Question 9

What happens when I exceed the usage limits in the trial?

Accepted Answer

As the trial is free, you don’t pay anything.

Question 10

Can I cancel my trial at any time?

Accepted Answer

Yes, and it’s free of charge.

Question 11

What happens after the 30-day free trial?

Accepted Answer

After your 30-day trial period, your subscription will expire, and you will have to select one of our plans to continue using the product.  If you do not take any action, your subscription will be canceled within 30 days. You can also choose a plan at any time during your trial.

Question 12

What happens with my content when my trial ends?

Accepted Answer

No need to worry—your content is safe and we keep it for you in the system. After your trial ends, you can choose any of our plans to continue using the product. The content you have created will still be available in the system and you can continue working on it as long as you have an active Kontent.ai subscription.

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Feature overview

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