Customer Success Services.
We’re in your corner. Our Customer Success Services ensure Kontent.ai brings tangible value to your operations, always. From day one, we’re here to support your teams, your objectives, and your results.
Discovery & ramp up
Our #1 goal is to make sure your results are excellent. During discovery, you and your dedicated Customer Success Manager will discuss and align on business objectives, desired outcomes, and the current state of affairs. From there, they’ll recommend a set of in-depth training sessions to get your teams ramped up and ready to go.
Personalized discovery focused on your objectives
A dedicated customer success manager
Get started off on the right foot! Our specialists can provide practical guidance in areas that are critical for a project’s long-term success. A quality content model, the right architecture, technical considerations: you name it, we’re here to help! Together, we can explore and land on the right set up for everyone involved.
Content modeling guidance
Regular check-ins & business reviews
Standing check-ins with your Customer Success Manager help your teams track their progress, get top questions answered, and explore new, relevant product rollouts. Comprehensive business reviews are also a great way to dig into results and next steps. Want to move more content into Kontent.ai? Looking to expand to new channels or bring additional teams on board? Let’s make it happen.
Regular business reviews
Feature demos and showcases
Ongoing value adoption
Your success is our priority. Based on best practices and the latest data insights, we can always offer timely recommendations to make sure you’re getting the most value out of Kontent.ai. Navigating through some operational roadblocks? Our experts have seen their fair share of interesting use cases; we’ll pool our knowledge and expertise to keep everything running smoothly.
Interested in self-paced L&D? On-demand e-learning can help your teams level up their Kontent.ai skill set, as well as grow their strategic knowledge. Everyone invited to your subscription can access any course and certification.
Regular best practice analysis
Always-on support & services
Sometimes, things don’t go as planned. 24/7/365 live chat and email support is responsive, accurate, and friendly. With up to a 1-hour guaranteed first-response time via chat directly in the platform, we’ll do everything to identify the cause of the issue, solve it, and get you back on track.
24x7 chat support
Guaranteed response time
What our customers are saying
“The Kontent.ai team offered fantastic support, especially in the area of content modeling and integration, bringing a large variety of experts to the table who had a great knowledge of the product as well as content best practices. We are thoroughly pleased with the assistance and would recommend it to other partners.”
“Kontent.ai stood out as experts on transitioning from traditional to headless CMS. Our content modeling workshop was invaluable in getting guidance on restructuring our content to be reusable across multiple channels. It highlighted new opportunities we hadn’t envisioned before. We couldn’t be happier with the team’s support.”
Customer success stories
- /customers/yit/Providing relevant content to over 10,000 residents throughout EuropeSuccess Story
- /customers/american-bath-group-success/Migrating 10 sites with over 50,000 products in only 8 monthsSuccess Story
American Bath Group
- /customers/income/Digital transformation vision driven by 8 pillars of innovationSuccess Story
More words from our customers
“Kontent.ai was an important part of setting up a central content hub for heycar and enabled us to expand across Europe smoothly and efficiently. The team helped us build a scalable content system that we can leverage internationally, enabling us to scale our content in a smart and fast way.”
“Kontent.ai’s Customer Success team is very pleasant to work with. They are very available in case of any questions but adjust their inquiries smartly based on your needs. In our case, they reach out about once a month, which is the perfect frequency for us. Also, the overall (technical) support team at Kontent is pretty great, they are very friendly and helpful if needed. It feels more like a collaboration than that we are just a customer of yours that is using your tool to build something.”