Customer Success Services

We’re in your corner. Our customer success services ensure brings tangible value to your operations, always. From day one, we’re here to support your teams, your objectives, and your results.

With you at every step

Discovery & ramp up

Our #1 goal is to make sure your results are excellent. During discovery, you and your dedicated Customer Success Manager will discuss and align on business objectives, desired outcomes, and the current state of affairs. From there, they’ll recommend a set of in-depth training sessions to get your teams ramped up and ready to go.

Foundational guidance

Start off on the right foot! Our specialists can provide practical guidance in areas that are critical for a project’s long-term success. A quality content model, the right architecture, technical considerations: you name it, we’re here to help! Together, we can explore and land on the right set up for everyone involved.

Check-ins & business reviews

Standing check-ins with your Customer Success Manager help your teams track their progress, get questions answered, and explore what’s new. Comprehensive business reviews offer a great way to dig into results and next steps. Want to do more with Let’s make it happen.

Ongoing value adoption

Based on best practices and the latest data insights, we can always offer timely recommendations to make sure you’re getting the most value out of Navigating through some operational roadblocks? Our experts have seen their fair share of interesting use cases; we’ll pool our knowledge and expertise to keep everything running smoothly.

Self-paced e-learning

Interested in self-paced learning and development? On-demand e-learning can help your teams level up their skill set, as well as grow their strategic knowledge. Everyone invited to your subscription can access any course and certification.

Always-on support & services

Sometimes, things don’t go as planned. 24/7/365 live chat and email support is responsive, accurate, and friendly. With up to a 1-hour guaranteed first-response time via chat directly in the platform, we’ll do everything to identify the cause of the issue, solve it, and get you back on track.

Hear from our customers stood out as experts on transitioning from traditional to headless CMS. Our content modeling workshop was invaluable in getting guidance on restructuring our content to be reusable across multiple channels. It highlighted new opportunities we hadn’t envisioned before. We couldn’t be happier with the team’s support.

Benoit MoranaLead Developer, Cancer Council Australia

Ed Lowe at Babylon Healthcare is a flexible headless CMS that has helped us organize our content in an efficient, scalable way. We are excited to scale this throughout the business.

Ed LoweAgile Delivery Manager, eMed, formerly Babylon Health was an important part of setting up a central content hub for heycar and enabled us to expand across Europe smoothly and efficiently. The team helped us build a scalable content system that we can leverage internationally, enabling us to scale our content in a smart and fast way.

Magdalena MrotekHead of Marketing, heycar

Corjen Moll

The team is very pleasant to work with, always available, friendly, and helpful. It feels more like we are collaborating, instead of just customers.

Corjen MollCo-Founder, Reversed Digital

Explore customer success stories

Migrated 10 websites with 50,000+ products

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Come for the platform, stay for the service

See how helps you achieve an unparalleled return on content, with unbeatable support and service.