About the Role
Kontent.ai, a leading content management platform with recent growth funding, is expanding its roster with multiple positions in our commercial go-to-market teams. The ideal candidate for this role will reside in the United States and primarily interact with North American prospects and will also occasionally interact globally with Kontent.ai teams.
Job Description
Kontent.ai is looking for a full-time Presales Engineer to support our ambitious growth objectives in North America. The Presales Engineer supports the sales process and serves as a technology adviser to prospective customers. Successful Presales Engineers display a strong ability to understand customer requirements, determine the best solutions and effectively communicate the value proposition of solutions. The ideal candidate will have a solid depth of experience in several key areas:
- Communication Skills: Commercial-facing prospect interactions, specifically product demos and sales calls.
- Technical Skills: Technical acumen to deftly articulate and survey both the Kontent.ai technical landscape and that of prospects.
- Product Skills: Prior experience working with product teams to help communicate the state-of-the-state of the product while clarifying current and roadmap product capabilities and value.
The Presales Engineer will primarily assist sales efforts towards our growth objectives; salespeople will request and engage your attendance, collaboration, and best strategic thinking in a dynamic and fluid working environment. The Presales Engineer will help Sales teams articulate value and close deals
A typical workweek will include:
- Strategic review of pipeline deals and scheduling technical demos with your sales team.
- Leading the technical sales calls with prospects – you may have support from product teams in some cases, but you will be expected to handle common technical questions and themes on your own for almost all scenarios.
- Giving product demos emphasizing technical aspects of the Kontent.ai platform while answering routine buyers’ business and technical questions.
- Building custom demo and Proof-of-Concept environments if needed to accommodate edge-case prospects.
- Help document crucial sales call information into the CRM if needed.
- Help liaison and hand off technical aspects of newly won customers to Kontent.ai customer success teammates and associates.
- Communicate with product and marketing teams to help evolve the product.
Required Communication and Soft Skills Experience
- Prior experience partnering with salespeople to advance opportunities and close deals towards growth objectives, minimum 2 years experience.
- Experience with leading technical product demos and presales calls, minimum 2 years experience.
- Advanced demo skills, able to give demos with minimal preparation if needed. Minimum 2 years experience.
- Bias towards action in communications; proactively engaging and answering prospect questions across communication channels, live video calls, phone, email, messaging platforms, in-platform text, etc. Demonstrable success, minimum 3 years experience.
- Highly organized professional attributes. Excellent time management skills to load-balance numerous projects at once. Ability to self-organize a dynamic workload and stay current across all internal administrative cycles, weekly, monthly, quarterly, and annually.
- Demonstrable critical thinking, analytical, and problem-solving skills. Ability to make data-driven decisions.
- A genuine desire to help others, especially customers.
- May participate in the occasional RFI or RFP responses. Should have some experience with RFI/RFP.
- Occasionally travel within the United States for team meetings, not required for daily duties.
Required Technical Skills
- Prior experience with Content Management Systems or Platforms, ideally 2+ years in the CMS space. But we can waive this requirement if all other technical skills are outstanding (we can teach you our industry).
- Prior experience with an integrated or ‘headless’ environment in SaaS. Strong understanding, proficiency, and comfort with APIs, webhooks, and other data integration methodologies. Minimum 3 years experience.
- Strong front-end and full-stack technology understanding and skills. Ability to comprehend in-depth front-end scenarios and configurations. Minimum 3 years experience.
- Professional and personal skills in web technologies such as JavaScript, CSS, HTML, React, Angular, etc. Minimum 3 years experience.
- Prior experience working with integration or implementation partners or projects.
- Demonstrable thirst for knowledge, have challenged yourself to learn new technologies, self-taught if needed. You’ll be encouraged to advance your technical expertise, particularly around front-end and full-stack technologies.
Nice To Have Skills/Experience
- SaaS hyper-growth experience or seeing a SaaS company grow through key stages of post-funding acceleration, purchase, or merging.
- A GitHub profile, while not required, is nice to have if available.
- Multilingual, while not required, is nice to have if available.
- Willingness to travel and attend trade shows or marketing events. While not required, it is nice to have if willing.
- A valid and current passport for international travel. Not required, but nice to have to join the global team meetups in fun places!
