Learn how Kontent.ai generated a 320% ROI over three years and helps its customers speed up time-to-market in a commissioned study conducted by Forrester Consulting. In 2023, Kontent.ai commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Kontent.ai.
This guide will help you understand what a headless CMS is, the benefits of going headless, and how to choose the right CMS. What is a headless CMS? A headless CMS is a content management system that enables you to deliver content to multiple channels simultaneously.
The term “Composable DXP” describes a new type of Digital Experience Platform (DXP). What does it mean, and how does it differ from a monolithic DXP solution? A digital experience platform enables companies to optimize the digital customer journey as well as manage all their content and campaigns using one central hub.
Explore features Kontent.ai is the preferred CMS for managing every step of the content value chain to deliver great experiences across multiple channels, brands, and regions. Explore the features that customers love.
American Bath Group is here to build “a better bathware industry.” They believe that they can always learn more, and that there’s always a better way. When it comes to content management, their goal is no different. Using the Kontent.ai platform, American Bath Group has landed on a better, faster way to create and deliver digital content. Marc Lamothe, Systems Administrator at American Bath Group, and Akshay Sura from partner Konabos, shared how they successfully migrated 10 sites with over 50,000 products in only 8 months.
Working with a traditional monolith DXP can hinder digital innovation and agility for brands like American Bath Group. Feature sets may be bloated, effort duplicated, and teams often siloed. Today, organizations need flexibility and freedom – investing in best-of-breed solutions to create and design modern digital experiences.
“Some companies are so caught up in their old ways of doing things, they have a difficult time imagining anything different,” said Marc Lamothe, CMS Systems Administrator, American Bath Group. But American Bath Group was ready to evolve.
American Bath Group is always eager to find a better way. Bringing in Kontent.ai, they focused on training business users to adopt the headless, content-first mindset early on, making use of comprehensive education materials. “The way we were working before with a monolithic system, it took a long time to train people. When we moved to Kontent.ai, the whole team dove in. With the Kontent.ai documentation, everyone was trained up, before even working on the first website,” said Marc.
That’s a major advantage of adopting API-first solutions: they’re well-documented, making them easier to work with. A fast-ramp up and success is paramount; without vendor lock-in, a customer can more easily disengage. American Bath Group and Konabos went with a composable Jamstack DXP model, with everything working together to drive success:
“Now we can use all of this content in our mobile apps and multiple websites. In the end, we're going to have about 33 websites and increasing, and we are able to integrate well with other systems super easily,” said Akshay Sura, Partner, Konabos. Paired with an empowered, well-trained team of content creators, it’s all possible, and happening in record time.
With a composable Jamstack DXP model, teams work better together – and so does data. Having access to a single source of truth makes processes, decisions, and projects more efficient and consistent. “Now, we don't have to pull data in from two or three different places or make sure that it's being duplicated where it needs to be. We pull from the same source, and it’s really easy to syndicate that data out to where we want it to go,” said Marc.
By having unified teams and content, American Bath Group is seeing a major impact: “Kontent.ai has helped us break out of our content silos, greatly improving our bandwidth and team collaboration across multiple channels and brands,” said Marc. And by enabling connected services, they have also been able to lower infrastructure costs and completely transform their deployment timeline, from 30 hours to just 3 minutes. A win like this for both technical teams and business teams is, ultimately, a win for the customer experience.
Kontent.ai has helped us break out of our content silos, greatly improving our bandwidth and team collaboration across multiple channels and brands. Now, we don't have to pull data in from two or three different places, or make sure that it's being duplicated where it needs to be. We pull from the same source, and it’s really easy to syndicate that data out to where we want it to go.
Marc Lamothe
CMS Systems Administrator, American Bath Group
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