Your website is no longer the only source of engagement for your content. People expect consistent, relevant experiences and information across all their devices. Kontent.ai can help you get there.
Engage customers throughout their entire journey
Give customers a reason to stick around with contextually relevant information delivered precisely when they need it, whether that’s additional product details or a must-read blog. Deliver the right content to the right visitor using granular categorizations, global content delivery, and flexible integrations.
Future-proof your content strategy
Create once, publish everywhere
Create content once and reuse it on your website, online store, mobile app, social media accounts, chatbot, and any future channels. Push your structured content to the channels your customers use today, while ensuring it can be reused in any future digital experiences you create.
Delight customers with consistent experiences
Ensure your brand feels like your brand, no matter where a customer engages with you. Keep standards and quality high with advanced workflows and collaboration tools, taking advantage of modular content to deliver a consistent message to all channels.
Personalize messages across channels
Show your customers you understand with messages tailored to their needs. Use personalized, AI-accelerated content to increase user engagement and achieve better business outcomes. Organize your content with powerful taxonomies and integrate your personalization engine with ease.
Customer service agents at Alaska Airlines use Kontent.ai to serve their dedicated mobile app information about what to do in case of a flight delay. Thanks to an easy to use headless CMS, updating instructions doesn’t require the help of a software developer – the content can be updated directly by the Policies and Procedures team. This helps Alaska Airlines respond quickly to any changes, and empowers team members to take control of their own content and publish to the channels they need.
Our extensive omnichannel commerce project is bringing our excellent customer service into the digital world, strengthening existing customer relationships and adding opportunities to build new ones.
Florian Freidhager
Head Of Digital, Hartlauer Handelsgesellschaft m.b.H.
Connect with audiences wherever they are, now and in the future. Schedule a demo to see how it’s done.
