Kontent.ai achieves ISO 27001 and 27017 security certifications
We understand the importance of information security and the need to protect sensitive data. We’re proud to announce that Kontent.ai has achieved ISO/IEC 27001 and ISO/IEC 27017 security certifications.
The primary worldwide standard for information security management systems (ISMS) and related requirements is ISO 27001, formally known as ISO/IEC 27001:2022. This certification demonstrates that we at Kontent.ai are capable of safeguarding data, systems, and the Kontent.ai platform and that we have a framework in place to address information security risks.
How about ISO 27017 (ISO/IEC 27017:2015)? This security standard provides guidance for cloud service providers and customers to help them build a safer cloud environment and reduce the risk of security problems. This further proves our commitment to ensuring the security of the Kontent.ai cloud offering, as well as a comprehensive approach to managing the security of our cloud suppliers.
What do the certifications require?
Organizations must create and put into practice policies and processes for managing and securing sensitive information to receive ISO 27001 certification. This includes establishing risk assessment and treatment processes, implementing controls to address identified risks, and regularly reviewing and evaluating the effectiveness of the ISMS.
As for ISO 27017, companies must demonstrate that they have implemented appropriate controls for the secure use of cloud services and have the right processes for managing cloud-based information security risks if they want to meet ISO 27017 requirements.
Is Kontent.ai ISO 27001 and 27017 compliant?
We’re proud to announce that we attained both ISO 27001 and ISO 27017 security certifications in 2020 and have been renewing them regularly ever since. We believe that this demonstrates our commitment to protecting our customers’ data and interests. Here are three major benefits of this achievement:
Improved security – Implementing the guidelines and best practices outlined in these standards can help improve the overall security posture of an organization.
Increased trust – The certifications demonstrate to customers, clients, and other stakeholders that the organization takes information security seriously and is committed to protecting sensitive information.
Enhanced reputation – Being certified can enhance the reputation of the organization, as it shows a commitment to meeting industry standards and best practices.
Additional safeguards
Beyond ISO/IEC 27001 and ISO/IEC 27017, Kontent.ai maintains a comprehensive and continuously improving Integrated Management System (IMS) that incorporates additional internationally recognized standards and attestations. This includes ISO/IEC 27018, which governs protection of personal data in cloud environments, and ISO/IEC 42001, the emerging global standard for responsible AI management systems.
Kontent.ai is also independently audited under the SOC 2 Type 2 framework, demonstrating robust controls across security, availability, and confidentiality. In addition, Kontent.ai participates in the CSA STAR program, reinforcing the transparency and maturity of our cloud security posture. Together, these certifications and frameworks provide customers with multilayered assurance that their data, and their AI‑driven workloads, are protected by industry‑leading safeguards.
Keep your data safe
Data security is becoming more crucial than ever because of cloud computing. Cloud computing has made data security more important than ever before. Kontent.ai provides a secure solution that allows you to store and process your sensitive information online with confidence.
If you haven’t yet explored Kontent.ai, we invite you to schedule a free Kontent.ai demo. Experience the peace of mind that comes with using a secure and reliable solution that helps brands worldwide deliver digital experiences that look and feel great on any channel.
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Frequently asked questions
ISO/IEC 27001 is the global standard for information security management systems (ISMS). For a headless CMS, it proves that security is managed end‑to‑end: governance, risk management, access control, incident response, business continuity, and continuous improvement, so your content, APIs, and workflows are protected consistently across environments. In addition to ISO/IEC 27001, Kontent.ai applies cloud‑specific safeguards from ISO/IEC 27017 and implements privacy controls aligned with ISO/IEC 27018 to strengthen protection of personal data in the cloud.
ISO/IEC 27017 extends 27001 with guidance for cloud controls like tenant isolation, shared responsibility, configuration hardening, and secure virtualization. For CMS teams operating multitenant, API‑first architectures, these controls help reduce misconfiguration risk and improve baseline hygiene for content delivery networks (CDN), storage, and compute.
Beyond ISO/IEC 27001 and ISO/IEC 27017, Kontent.ai maintains SOC 2 Type 2 attestation covering Security, Availability, and Confidentiality; participates in the CSA STAR program to provide transparent cloud security disclosures (CAIQ); and implements ISO/IEC 27018 privacy controls for customer data in cloud contexts. Kontent.ai also operates an Integrated Management System that incorporates ISO/IEC 42001 principles for responsible AI management across the AI lifecycle.
High‑impact areas include identity and access management (SSO/MFA), least‑privilege and role‑based access, key management and encryption, secure software development lifecycle (threat modeling, code review, SAST/DAST), logging and monitoring, change management, and disaster recovery. These are designed to protect editorial users, API tokens, webhooks, and delivery keys that power omnichannel experiences.
ISO/IEC 27001 ensures systematic risk and control management, while ISO/IEC 27018 specifically addresses protection of personally identifiable information (PII) in public cloud services. Together, they support lawful, secure processing by the CMS provider and complement your own data‑controller responsibilities (e.g., lawful basis, minimization, and DPIAs).
ISO 27001 is a certifiable management‑system standard; SOC 2 is an attestation over the design and operating effectiveness of controls against AICPA Trust Services Criteria. Many enterprises ask for both because they answer different due‑diligence questions—ISO 27001 shows a mature ISMS; SOC 2 Type 2 demonstrates how controls actually operated over time. Kontent.ai provides both.
It reduces risk by enforcing formal risk assessment, vendor management, vulnerability management, secure build and release practices, and incident response. While no certification eliminates risk, ISO 27001 and 27017 establish repeatable controls that make prevention, detection, and response more reliable across your content supply chain.
Expect enforced MFA/SSO, robust role‑based permissions, session and token safeguards, change approval and segregation of duties, secure API keys and webhooks, and proactive monitoring with defined SLAs for incident handling. For builders, it means secure CI/CD, tested releases, and configuration baselines that protect preview and production environments.
ISO 27001 sets the management framework; ISO 27017 provides cloud control guidance such as tenant isolation and administrative segregation. Data residency is handled by selecting appropriate regions and providers; these are documented in the CMS provider’s policies and customer guidance, and validated through audits and attestations (e.g., SOC 2).
ISO/IEC 27018 adds concrete expectations for PII in cloud services: clear roles (processor vs. controller), limits on processing, breach notification practices, data subject support, and transparent sub‑processor management. Kontent.ai has implemented ISO/IEC 27018‑aligned controls within its ISMS and policies.
Ask about scope (which products and regions), the maturity and cadence of risk assessments, SOC 2 Type 2 coverage, CSA STAR participation, implementation of ISO 27018 privacy controls, and whether responsible‑AI governance (ISO/IEC 42001‑aligned) is embedded in an integrated management system. You’ll see which vendors go beyond the baseline.
Together, ISO/IEC 27017 (cloud security), ISO/IEC 27018 (cloud privacy), SOC 2 Type 2 (operational effectiveness), and CSA STAR (transparent disclosures) provide layered assurance for both security and privacy. ISO/IEC 42001 governance adds accountability and risk controls for AI‑powered features. That is useful as your teams adopt AI in content operations.
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