We’re excited to announce that Kontent.ai has been recognized as a Leader in the G2 Grid for Headless CMS, according to the latest G2 reports. Our product is also rated the easiest to use, has the best support, and enjoys the highest user adoption. 

Why are Kontent.ai users so satisfied, and what makes our headless CMS stand out?

We’ve gathered insights from our customers, partners, and the amazing team behind the scenes who bring our product to life: User Experience (UX), Support, and Customer Education! Let’s hear what they have to share.

What earns us the Easiest to Use badge?

G2 recognized Kontent.ai for its high user satisfaction ratings. They highlighted how easy it is to manage content in the platform and how well it tackles critical business needs. This award proves the dedication of our development and UX teams to designing and delivering the best possible user-friendly product designs.

Here’s what makes all the difference for our users:

• “Working in Kontent.ai is very efficient. The system is fast and the user interface is intuitive. You can create profiles with specific rights, build workflows, and handle all communication in the system.”

          – Anna Tijsen, Digital Content Strategist, Transavia

• “With Kontent.ai, the content editing process is now so much faster. We don’t need to consult a giant rulebook to create content–everything is clear, straightforward, and easy to use. This improved usability translates to a much faster content creation process.”

         – Karin Broeksma, SEO Specialist, Knab

• “Kontent.ai was an important part of setting up a central content hub for heycar and enabled us to expand across Europe smoothly and efficiently. The team helped us build a scalable content system that we can leverage internationally, enabling us to scale our content in a smart and fast way.”

        – Magdalena Mrotek, Head of Marketing, heycar

What makes our support the best?

Winning a G2 badge for best support in the Enterprise category is a big deal to us as it showcases the direct feedback from our valued customers. Our support team really digs into what the folks using Kontent.ai want to do, lends a hand with their work, and makes sure they keep hitting their targets.

The numbers speak for themselves: Over the last 12 months, our Support Team achieved a 97.6% satisfaction rate, with a median response time of 1 minute and 33 seconds. The average CSAT (Customer Satisfaction) score usually falls between 75% to 85%, so we’re very pleased with our results!

Here is some feedback from satisfied users:

• “Gave a really, really good try to explain something that’s perhaps above my pay grade. Really appreciate the time, effort, and hand-holding.”
• “The team is very pleasant to work with, always available, friendly, and helpful. It feels more like we are collaborating, instead of just customers."

        – Corjen Moll, Co-Founder of Reversed Digital, our Silver partner

• “Adopting a modern technology stack that includes Kontent.ai allowed us to save more than a half on the total cost of ownership. ​Being a cloud-based, headless content management system, Kontent.ai no longer requires excessive maintenance and allows our resources to be used where it matters. Plus, Kontent.ai’s support is incredibly responsive and efficient, quickly removing any blockers that come up.”

        – Andrey Rudenko, Service Manager, YIT Oyj. Check out their full success story here.

Why the Highest User Adoption badge matters

The Highest User Adoption badge is given to products that achieve the top User Adoption rating in their category. Our Learn portal provides users with various e-learning paths and exams, helping them master Kontent.ai through online courses, tutorials in the documentation, and developer resources.

Here’s what our users love about the Learn portal:

• “Lots of good content and simple analogies to help me understand.”

         – Ed Lowe, eMed (Formerly Babylon Health)

• “Very nice course, quick and easy to follow. The information is served in a very digestible format.”

        – Gosia Babiak-Bicknell, Unum UK

• “Brief, bite-sized elements, very well presented. Easy to digest. I ought to mention that I did the course because I was writing a task on Kontent.ai for the Revere Agency...it is a fascinating field and your introductory courses are very clear and easy to take in. A week ago, I hadn’t even heard of headless CMS, now I think it’s a necessity!”

        – Andy Barrett, Revere Agency

If you’re curious about what Kontent.ai can offer and want to enjoy the benefits mentioned above, schedule a demo or start your free 30-day trial.