What to ask your headless CMS vendor

In the digital age, content management systems (CMSs) are the backbone of content creation and distribution. However, as headlines remind us daily, data breaches are rampant, and many trace back to vulnerabilities within the supply chain.

Matej Zachar

Published on May 13, 2024

 With the stakes so high, companies must exercise due diligence when selecting suppliers, ensuring that their data—and by extension, their reputation—is secure.

What should you be considering for your CMS?

Security assurance

When evaluating a headless CMS vendor, security should be at the forefront of your considerations. Look for vendors that provide security assurance through recognized certifications such as ISO/IEC 27001 and SOC 2 Type 2 audit reports. These certifications are not just badges of honor; they signify a vendor's commitment to maintaining high security standards.

Development lifecycle

Inquire about how the CMS addresses security and privacy throughout their development lifecycle. A vendor that integrates security from the ground up demonstrates a proactive approach to protecting your data.

Privacy implications and data location

Data residency is a critical factor due to varying compliance requirements across regions. Ask your vendor where your data will be stored and ensure that the location aligns with your organization's compliance needs.

AI functionality and safeguards

If the CMS offers AI capabilities, it's essential to understand the architecture and safeguards in place. Adherence to frameworks like the NIST AI Risk Management Framework and compliance with regulations such as the EU AI Act are indicators of responsible and secure AI implementation.

Contractual safeguards

Contractual provisions are your safety net. Ensure that your vendor has robust data protection and security controls outlined in the service level agreements (SLAs).

Kontent.ai response

Kontent.ai recognizes the importance of these considerations and has taken steps to provide comprehensive security and compliance assurances:

  • Our Trust Center is a repository of assurance artifacts for security, privacy, and responsible AI. It includes pre-filled questionnaires, audit reports, policy samples, and more, giving you the transparency you need to make an informed decision.
  • We regularly publish blog posts discussing various areas of security, providing insights into our security practices and the measures we take to protect your data.
  • Upon request, we provide access to our Software Bill of Materials (SBOM). This data set offers a detailed look at the components that make up our product, enhancing transparency and trust. If you wish to receive SBOM, contact us via security@kontent.ai.
  • We contractually bind ourselves to meet a high security baseline, and the controls in place are part of every customer contract, ensuring that your data is protected at all times.

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