Omnichannel
Omnichannel refers to “orchestrating” the delivery of specific content to specific channels to respond to the customer journey.
The authoring environment is where content is designed, created, chosen, discussed, and reviewed. Conventional CMSs, geared to page-based design, use a word processor-like interface (WYSIWYG: what-you-see-is-what-you-get) that is now widely considered suboptimal for large-scale content management because it is inefficient, makes content inflexible because of its single fixed layout, and is unable to accommodate diverse scenarios such as omnichannel delivery, multiple content formats, and the reuse of content in different contexts.
The now-preferred content-first authoring environment:
Omnichannel refers to “orchestrating” the delivery of specific content to specific channels to respond to the customer journey.
A content-first approach involves planning content around what one has to say, instead of how to present it.
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