Customers expect 24/7 support on their favorite channels. By managing knowledge in a central content hub, organizations can deliver the most accurate information to the right people at the right time. Powering self-service portals and chatbots to global contact centers, Kontent.ai helps brands be their best.
- Empower customers on their own terms
- Support customer care agents globally
- Put customers at the heart of business
- Increase customer satisfaction and trust
Regularly audit and update customer care content in the user-friendly platform that’s easy to organize, search, and filter. Empower agents and support teams with the best information at all times, improving the quality of care behind every ticket.
Integrate Kontent.ai into your microservices architecture, your way. Ensure a seamless flow of insights along the entire customer journey and personalize interactions with accurate, trustworthy information.
Customer service agents at Alaska Airlines use Kontent.ai to serve their dedicated mobile app information about what to do in case of a flight delay. Thanks to a modular content platform, updating instructions doesn’t require the help of a software developer – the content can be updated directly by the Policies and Procedures team. This helps Alaska Airlines respond quickly to any changes, and empowers team members to take control of their own content.
“Kontent.ai is a flexible headless CMS that has helped us organize our content in an efficient, scalable way. We are excited to scale this throughout the business.”
Talk to an expert.
Start your journey. We’ll show you a better way to work with content.