Learn how Kontent.ai generated a 320% ROI over three years and helps its customers speed up time-to-market in a commissioned study conducted by Forrester Consulting. In 2023, Kontent.ai commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Kontent.ai.
This guide will help you understand what a headless CMS is, the benefits of going headless, and how to choose the right CMS. What is a headless CMS? A headless CMS is a content management system that enables you to deliver content to multiple channels simultaneously.
The term “Composable DXP” describes a new type of Digital Experience Platform (DXP). What does it mean, and how does it differ from a monolithic DXP solution? A digital experience platform enables companies to optimize the digital customer journey as well as manage all their content and campaigns using one central hub.
Explore features Kontent.ai is the preferred CMS for managing every step of the content value chain to deliver great experiences across multiple channels, brands, and regions. Explore the features that customers love.
What do our users and team members say about Kontent.ai, and what makes us a leader in the CMS space? Learn why Kontent.ai stands out from the rest.
Published on Nov 10, 2024
Kontent.ai is excited to share recent accolades that highlight our commitment to user satisfaction in the content management space! This fall, Forrester recognized Kontent.ai as a Notable Vendor inThe Content Management Systems Landscape, Q4 2024, and we received top badges on G2 across multiple Enterprise categories, including:
Achieving four Enterprise badges on G2 is a moment to reflect on the commitment that led to these recognitions. Our VP of Product, Martin Michalik, shares his thoughts on why these badges matter:
I’m really proud that we’ve earned these four Enterprise badges on G2. Recognition like ‘Best Support,’ ‘Best Meets Requirements,’ ‘Best Usability,’ and ‘Easiest to use’ shows we’re truly on the right path. This isn’t just about badges–it’s proof that we’re building something that genuinely helps our users and does it well.
Martin Michalik
VP Product, Kontent.aiKontent.ai was also recognized as a Fall 2024 Leader for Web Content Management. Earning the Leader badge means we excel not only in customer satisfaction but also in market presence, being a trusted solution for organizations looking to optimize their content operations.
The Best Support badge on G2 is a well-deserved recognition for our Support team, and here’s why: we’ve achieved an outstanding 98.1% customer satisfaction rate and a rapid median response time of just 1 minute and 36 seconds. For context, the typical Customer Satisfaction (CSAT) score usually ranges between 75% and 85%, making our results truly exceptional. This means our users receive the help they need quickly and effectively, without the typical delays often associated with tech support.
Our support engineers are not only skilled but deeply passionate about helping others and solving complex challenges. As one team member, Lukas, said:
I’ve always been passionate about IT, learning new things, solving puzzles, and helping people. Being a support engineer embodies all these aspects. I love that each day brings something different and that we make our clients’ lives easier at the end of the day.
Lukas Lacko
Technical Support Engineer, Kontent.aiBest Meets Requirements highlights how well Kontent.ai aligns with the unique requirements of our enterprise clients, especially in industries like healthcare and insurance. Our platform is built to tackle complex content needs specific to these sectors—whether it’s ensuring regulatory compliance, managing vast content repositories, or enabling effective content reuse.
– James G. (read the entire review on G2)
Best Usability covers the effectiveness of the design, accessibility, and how well the interface supports users’ goals. It’s about how well the product lets people accomplish their tasks efficiently and without any bottlenecks.
– Felicia S. (read the entire review on G2)
Complementing Best Usability, Easiest to Use focuses on how straightforward the product is for users—whether it’s intuitive, with a low learning curve. G2 often assesses this based on user feedback on navigation, simplicity, and how quickly people can get up to speed. Our focus on ease of use is reinforced by our Learn portal, a dedicated resource hub that offers detailed tutorials and personalized learning paths to help users master every aspect of Kontent.ai at their own pace.
– Olivier L. (read the entire review on G2)
At Learn, we’re not just opening the door to educating on navigating Kontent.ai—we’re forging a path for our customers to master the platform and excel in their content goals. We’re committed to empowering our customers with our educational materials to unlock their full potential, ensuring a seamless and successful Kontent.ai experience.
Samina Minda Hossain
Content Developer, Kontent.aiAdditionally, Kontent.ai was recognized by Forrester as a Notable Vendor in The Content Management Systems Landscape, Q4 2024. This achievement underscores our dedication to helping organizations with complex content needs across sectors like healthcare, insurance, and manufacturing.
Continued recognition from analysts, customers, and satisfied users highlights our dedication to building a CMS that meets—and exceeds—the demands of today’s most sophisticated enterprise organizations. Earning both the Notable Vendor title in Forrester’s CMS Landscape and the top Enterprise badges on G2 proves our ability to deliver real value across industries.
A huge thank you to our incredible customers—these achievements wouldn’t be possible without you! Your trust in Kontent.ai and your feedback are invaluable, fueling everything we do. We’re always looking for ways to evolve and improve based on what matters most to you.
Supporting your complex content goals and making Kontent.ai as robust, flexible, and easy to use as possible are goals we’re fully committed to. We’re honored to have you with us on this journey!
