Kontent.ai recognized as Notable Vendor by Forrester and named Fall 2024 Leader on G2

Kontent.ai is excited to share recent accolades that highlight our commitment to user satisfaction in the content management space! This fall, Forrester recognized Kontent.ai as a Notable Vendor inThe Content Management Systems Landscape, Q4 2024, and we received top badges on G2 across multiple Enterprise categories, including:

• Best Support
• Best Meets Requirements
• Best Usability
• Easiest to Use

Achieving four Enterprise badges on G2 is a moment to reflect on the commitment that led to these recognitions. Our VP of Product, Martin Michalik, shares his thoughts on why these badges matter:

Kontent.ai was also recognized as a Fall 2024 Leader for Web Content Management. Earning the Leader badge means we excel not only in customer satisfaction but also in market presence, being a trusted solution for organizations looking to optimize their content operations.

What’s behind the four Enterprise badges?

The Best Support badge on G2 is a well-deserved recognition for our Support team, and here’s why: we’ve achieved an outstanding 98.1% customer satisfaction rate and a rapid median response time of just 1 minute and 36 seconds. For context, the typical Customer Satisfaction (CSAT) score usually ranges between 75% and 85%, making our results truly exceptional. This means our users receive the help they need quickly and effectively, without the typical delays often associated with tech support.

Our support engineers are not only skilled but deeply passionate about helping others and solving complex challenges. As one team member, Lukas, said: 

Best Meets Requirements highlights how well Kontent.ai aligns with the unique requirements of our enterprise clients, especially in industries like healthcare and insurance. Our platform is built to tackle complex content needs specific to these sectors—whether it’s ensuring regulatory compliance, managing vast content repositories, or enabling effective content reuse.

• Kontent.ai delivers all we’re asking of it. Support and flexibility is great. Easy to use and adapt. 

         – James G. (read the entire review on G2)

Best Usability covers the effectiveness of the design, accessibility, and how well the interface supports users’ goals. It’s about how well the product lets people accomplish their tasks efficiently and without any bottlenecks. 

• Easy to split the workload between editors, great tools for commenting content and discussing required changes. Very well implemented notification system.

         – Felicia S. (read the entire review on G2)

Complementing Best Usability, Easiest to Use focuses on how straightforward the product is for users—whether it’s intuitive, with a low learning curve. G2 often assesses this based on user feedback on navigation, simplicity, and how quickly people can get up to speed. Our focus on ease of use is reinforced by our Learn portal, a dedicated resource hub that offers detailed tutorials and personalized learning paths to help users master every aspect of Kontent.ai at their own pace.

• The userface is so simple and intuitive. Changes are automatically saved and multiple people can work on the platform at once. It’s a collaboration wonder! 

         – Olivier L. (read the entire review on G2)

Forrester and G2 recognize Kontent.ai’s commitment to enterprise excellence

Additionally, Kontent.ai was recognized by Forrester as a Notable Vendor in The Content Management Systems Landscape, Q4 2024. This achievement underscores our dedication to helping organizations with complex content needs across sectors like healthcare, insurance, and manufacturing.

Continued recognition from analysts, customers, and satisfied users highlights our dedication to building a CMS that meets—and exceeds—the demands of today’s most sophisticated enterprise organizations. Earning both the Notable Vendor title in Forrester’s CMS Landscape and the top Enterprise badges on G2 proves our ability to deliver real value across industries.

We couldn’t do it without you

A huge thank you to our incredible customers—these achievements wouldn’t be possible without you! Your trust in Kontent.ai and your feedback are invaluable, fueling everything we do. We’re always looking for ways to evolve and improve based on what matters most to you. 

Supporting your complex content goals and making Kontent.ai as robust, flexible, and easy to use as possible are goals we’re fully committed to. We’re honored to have you with us on this journey!