Enterprise content management for travel and tourism.
Support best-in-class travel experiences with relevant, up-to-date information across all channels. Kontent.ai enables teams make quick edits and keep all content fresh, without the need for developer support.
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Give customers a modern, frictionless travel experience
Planning and booking a trip can be a complex experience for customers, with different messages on different channels and a hard time finding the most up-to-date information for their trip. Kontent.ai helps organizations deliver a unified, streamlined travel experience by keeping content relevant and timely across all channels.
Provide relevant, timely information across all channels
Keep customers in the know with up-to-date content on all their favorite channels. Kontent.ai enables true omnichannel publishing, so customers can plan and track their journeys from all their devices.
Keep content compliant with local regulations
Content for the travel industry can come under scrutiny from regulatory agencies, with different regions having different requirements. Workflows, user roles, and permissions in Kontent.ai ensure every piece of content gets reviewed by the right set of eyes before being published.
React quickly to unforeseen changes
Unpredictable weather, route changes, staffing challenges – things change quickly in the travel industry. Kontent.ai empowers staff to inform customers of changes quickly, without needing a developer to send a timely message across channels.
Integrate content into both internal and external systems
Travel organizations often face challenges of siloed content, with disjointed or no integration between web and app content and intranet or employee content. Kontent.ai helps businesses create a single hub for all their content, with an API-first CMS that easily integrates with internal and external systems.
“What we love about Kontent.ai is that it lets our Policies and Procedures teams update content in-app without needing any developer support.”
Customer Highlight: Alaska Airlines
Customer service agents at Alaska Airlines use Kontent.ai to serve their dedicated mobile app information about what to do in case of a flight delay. Thanks to a headless CMS solution, updating instructions doesn’t require the help of a software developer – the content can be updated directly by the Policies and Procedures team. This helps Alaska Airlines respond quickly to any changes, and empowers team members to take control of their own content.
Solving content problems for travel and tourism organizations
Kontent.ai helps travel and tourism businesses:
- React in real time to rapidly changing situations and provide customers with critical information
- Offer personalized travel offers to customers on their preferred channels
- Ensure content is compliant with local regulations
- Translate and localize content for all their audiences
- Improve the employee experience with valuable employee portals
Providing customers a seamless travel experience gives businesses a serious advantage in a competitive industry. To see how Kontent.ai can help, schedule a demo today.
The best way to work with your content
Kontent.ai gives your teams the tools they need to create, manage, and update their digital content quickly and efficiently.