Innovation Lab terms of use

Participants expectations

Your feedback is invaluable to us during the development phase. By participating in our Innovation Lab, you can influence the course of the features you’ve opted for and help us determine which aspects provide the most value. Your input plays a crucial role in shaping the development of the features. We kindly ask participants to start using the features they opt for right after they activate them. Initial feedback is collected by an automated in-application feedback questionnaire within about 14 days. However, you don’t need to wait for the automatic questionnaire. Feel free to provide your feedback anytime you see fit. In addition to getting your feedback automatically, we may follow up with you or your colleagues to gain further context on your insights. We value in-depth feedback and may request your participation in occasional video calls to exchange ideas and address any questions you may have.

Support and resources

The early-access features do not fall under our standard SLA coverage; we do, however, use reasonable efforts to provide support to early-access features and implement your feedback. The early-access features are provided “AS-IS” and may, as with any pre-release product, contain bugs and design flaws, particularly outside the main user journeys. Also, remember that early-access features may rely on 3rd-party services, which may have different availability and performance compared to what we use in public releases. As a result, occasional outages of early-access features or their longer loading or response times may occur. We are actively working to optimize and stabilize these aspects of early-access features to deliver a seamless experience. While our customer support team may not be able to address all your questions, they will redirect conversations to our product team, who can provide expert advice and guidance. Response times from the product team may not be as fast as those of our customer support team.

Data collection

As a part of the Innovation Lab, the features may collect selected personal data from your users to improve iterative development. We may process:

• Information and personal data, including code or machine-readable data, you and your users input while using the features.
• Responses from Kontent.ai and 3rd-party services and related system logs.

The content shared and discussed within the Innovation Lab is subject to our mutual confidentiality and non-disclosure obligations applicable to the use of the Kontent.ai product to protect the integrity of the features, the program, and your data. The aforementioned collected data are retained for a maximum of 3 months. We will erase all of your and your users’ personal data afterward. We may delete the data sooner if we no longer need them or if you or your users revoke the consent. You can disable any early-access feature by deactivating it in Kontent.ai or contacting our customer support.  Deactivating early-access features stops any data collection mentioned above. You can also withdraw your consent in a more immediate fashion by contacting our support – this action will also lead to disabling the particular early-access feature. Apart from the exceptions mentioned above, our general terms and conditions and the privacy policy remain applicable.

Data sovereignty

Certain features in the Innovation Lab may process your data, including personal data, in geographic regions other than where your Kontent.ai project is hosted. By using these features and giving your consent, you acknowledge and agree that your data may be transferred and processed outside its original hosting region. The data may be subject to the laws of the country of origin and the laws of the country where it is stored or processed. We comply with all applicable legal and regulatory requirements and ensure robust security and privacy protection for your data regardless of processing location.

Closing remarks

We appreciate your and your colleagues’ participation and are committed to your success. We value your feedback and look forward to working closely with you to refine and enhance early-access features based on your insights.  Together, we can shape the future of content creation and drive meaningful innovation in your operations.