Professional Services

Cooperating on digital projects for many years, we know that working on content is a continuous task. Thatʼs why we have a team of Customer Success Managers and Solution Architects ready to assist you with challenges you might encounter in your Kontent projects.

Basic

$499

/month
Green Tick

Customer Success Manager onboarding and care

Standard

$999

/month
Green Tick

Customer Success Manager onboarding and care

Green Tick

Product recommendations and best practices

Ultimate

$1,999

/month
Green Tick

Customer Success Manager onboarding and care

Green Tick

Product recommendations and best practices

Green Tick

Project-specific guidance and reviews

Customer Success Manager onboarding and care

Our Customer Success Managers are true product experts. You will have a dedicated professional who will be in regular contact with your project manager, developers, and end-users, covering the following topics:

Onboarding and product training
Best practices and optimizations
Business reviews
Escalation point for support requests
Introducing our latest product releases

We’ll help you utilize key features such as Web Spotlight or Collections at their best!

Product recommendations and best practices

Get recommendations and best practices about using Kontent and prepare for both business and technical aspects of your implementation.

  • Selling point icon

    Content modeling introduction

    Kontent makes it easy for Marketers to manage their own content without relying on developers. This speeds up content production and gives them control over your digital experiences.

  • Selling point icon

    Architecture and infrastructure recommendations

    Free your developers and IT team to build modern digital experiences using the languages and frameworks they love.

  • Selling point icon

    Content migration best practices

    Your content can be used across any channels, websites, or stages of your customer journey, ensuring consistency across all customer touch points.

  • Selling point icon

    Change management/digital transformation assistance

    Experience the freedom of a modern platform that seamlessly integrates with your favorite services.

Project-specific guidance and reviews

Get tailored recommendations for your particular Kontent project. Use our expertise to implement and work on your project the best you can. We have a team of experts ready to assist you.

Your journey with Customer Success

1

Introduction

PLANNING AND SETTING UP

  • Project discovery and planning
  • Setting up Kontent and its features
  • Content migration
  • Content modeling
  • Architecture & infrastracture
  • Integrations & customizations
2

Implementation

DEVELOPMENT & OPTIMIZATION

  • Security review
  • Performance
  • Code optimization
  • URL & SEO optimization
  • Content strategy introduction
  • Content maturity assesment
3

Adoption

PRODUCT TRAINING & MORE PROJECTS

  • Custom training
  • Further integrations
  • Next project assistance
  • Regular business reviews
  • Content model reviews
  • Regular functionality and product roadmap discussions

Additional services

Technical Consulting and Training

  • When you need to tackle a specific technical problem that isn’t included in our service plans, our Solution Architect will help your team find an efficient way to fix the issue.
  • Before each consultation, you’ll specify the topics you need to discuss, the questions we should answer, and your desired outcome.
  • Likewise, if your team is missing specific knowledge, we will provide a trainer, set up the training content, and spend a day educating your team.
  • Consulting or training is offered for $1,999/day.

Content Strategy Advisory Service

  • Want to make sure your content strategy and operations reap the full benefits of your modern headless CMS? Our content strategy expert can review your content strategy, answer your questions, and offer advice on steps you can take to improve your content operations and outcomes.
  • Before the consultation, you’ll define which areas you want to focus on, the questions we should answer, and your desired outcome.
  • Content strategy advisory services are available for Kontent customers on the Premium and Enterprise plans only and involve an additional fee. Please contact our Sales Team for more information.

FAQs

Is the services subscription length tied to my Kontent subscription plan?

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No, Customer Success Services can have different lengths. The minimum subscription length for the Customer Success Services is three months.

Can I get a different plan for Premium Support and Professional Services?

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Yes, you can choose, for example, Standard Premium Support and Ultimate Professional Services. You can also choose just one of the services.

Can you deliver the Professional Services on-site?

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Yes, we can send Customer Success Managers and Solution Architects on-site. Expenses for travel and accommodation are paid extra.

Can I see a list of services that we have already used up?

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Sure, ask your Customer Success Manager to send you a report.

Can we use the services for a different project than we bought them for?

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Customer Success Services are purchased for the whole subscription and are applicable to all projects in it.

What is the difference between the subscription and one-time consulting?

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All Professional Services subscriptions always include the onboarding and care of a Customer Success Manager and aim for long-term support of your development and business teams. Custom consulting is suitable for solving a particular technical problem in a couple of days.

Are there any limitations to Professional Services?

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While the services canʼt replace your implementation team, they will help you with your decisions or proofs of concept. They are typically provided up to a certain number of hours per month: 2 for the Basic plan, 6 for the Standard plan, and 14 for the Ultimate plan.


When you need more assistance in the given month, you can upgrade the plan or buy one-time custom consulting.

How does the one-time consulting work?

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You can use the purchased days based on the arrangements with the specific Solution Architect. You donʼt have to use your days consecutively; itʼs always best to discuss that with the Solution Architect. Unused consulting days expire after a year.

How can I cancel a service?

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Subscriptions are renewed automatically. If you want to change the services in your subscription, contact us at least 15 days before the subscription is renewed.

How can partner agencies access e-learning?

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Users within your partner subscription can access e-learning for free. If you need more employees to access e-learning, you need to add more users to your partner subscription. All will get the e-learning access automatically.

You must not provide access to end-clients with your partner subscription.