“Kontent by Kentico gives us, developers, complete freedom to present content across all digital touchpoints. The easy-to-connect API saves time on development, so we can focus on the best way to display information to users.”
Onboarding and care
Project discovery and planning
Your dedicated Customer Success Manager will help you set a timeline for your project, provide you with project advice, and hold periodic business reviews.
Roadmap insights and influence
Learn about the future of the product, and be prepared to make use of Kontent’s full potential. Influence Kontent’s features via your dedicated Customer Success Manager.
Onboarding and product training
Get a walkthrough in Kontent and general options with best practices for typical tasks and features. Learn about new features introduced to Kontent.
Tailored user training
Let your users work at ease. We’ll prepare a custom training session for any audience and on any topic based on the mutual arrangement. We’ll learn your Kontent processes and take care of teaching your users.
Business experience consulting
Content strategy & Business analysis
Get familiar with content strategy, and let us explain how you can use it for your benefit.
Since content models play a crucial part in project success, our experts will provide best practices for your content model. The tailored variant also comes with a workshop, a proof of concept, diagrams, and review sessions.
Processes optimization & Change management
Going to headless isn’t just moving between CMSs. We’ll assess your content and digital maturity, advise on your content creation processes, map workflows with roles, and help with your translation processes.
We’ll advise you about SEO challenges and how to make your SEO management effective within Kontent.
Our experts will guide you through the main points of the implementation. They’ll be ready to discuss topics such as API & SDKs, performance, caching, image optimization with you—all of the often requested topics.
Technical and security audits
Our experts will discuss the architecture choices for your solution with your developers or implementation agency. This includes an architecture kick-off meeting, as well as technical and security evaluation reports following the implementation.
Migration & Integration consultations
Get information on content migration and integrations, and discuss these topics with our experts.
Fair use policy
Monthly limit of delivered hours
Our Professional Services aren’t here to replace development or a digital agency. These monthly limits ensure that our assistance serves its true purpose, allowing us to provide you with high-quality guidance.
Step up your content game
Moving to headless isn’t just like migrating between old-school CMSs. Not only is it a completely different technical approach, but it’s also a change in the way of thinking about content for content creators, marketers, and other business users.
Make sure that you’ll go in the right direction with Professional Services. All customers who purchased the Ultimate plan are still keeping the plan, long after the implementation has been finished. Get the benefits and our intensive care too!
We have your back
Both business and technical aspects of content projects are our specialty. Our dedicated Customer Success Manager as your main point of contact will ensure you get tailored recommendations and best practices. Let us help you launch and maintain another successful Kontent project.
Content modeling guidance
With our workshops and reviews, we’ll make sure your content model is of proper quality. Your content creators will produce content quickly and without developers.
Architecture and infrastructure recommendations
Whether you’re building your solution internally or using an external agency, we’ll make sure that the architectural choices are made according to the best practices.
Content migration best practices
Migrate what deserves to be migrated. Not only will we help you with the technicalities of migration, but we’ll also advise you on how to perform a content audit.
Digital transformation and change management assistance
Technical changes connected to processes are never a routine task. We’ll help you experience a modern platform seamlessly integrated with your favorite services.
Professional Services and agencies
If a partner agency develops your solution, Professional Services can help both. Using our experience, we assist the partner agency with implementation best practices and make your user onboarding easier.
Your journey with Customer Success
PLANNING AND SETTING UP
- Project discovery and planning
- Setting up Kontent and its features
- Content migration
- Content modeling
- Architecture & infrastructure
- Integrations & customizations
DEVELOPMENT & OPTIMIZATION
- Security review
- Code optimization
- URL & SEO optimization
- Content strategy introduction
- Content maturity assessment
PRODUCT TRAINING & MORE PROJECTS
- Custom training
- Further integrations
- Next project assistance
- Regular business reviews
- Content model reviews
- Regular functionality and product roadmap discussions
Ad Hoc Consulting and Training Sessions
- When you need to tackle a specific business or technical problem that isn’t included in your service plan, our experts will help your team find an efficient way to fix the issue.
- Likewise, if your team is missing specific knowledge, we will provide a trainer, set up the training content, and educate your team.
- Before each consultation, you’ll specify the topics you need to discuss and your desired outcome. The minimum deliverable unit is one business day (8 hours), incl. the expert’s preparation.
- To arrange your Ad Hoc Consulting/Training Session, contact your Customer Success Manager or Salesperson, or use the chat bubble. This is paid separately based on the days purchased.
Content Strategy Advisory Sessions
- When you want to make sure your content strategy and operations reap the full benefits of your modern headless CMS, our content strategy expert will review your content strategy.
- Our expert will answer your questions and advise on steps you can take to improve your content operations and outcomes.
- Before the session, you’ll define which areas you want to focus on, the questions we should answer, and your desired outcome.
- To arrange your Content Strategy Advisory Session, contact your Customer Success Manager or Salesperson, or use the chat bubble. This is paid separately based on the arrangements.
Can you deliver the Professional Services on-site?
Yes, we can send our experts to you on-site. Expenses for travel and accommodation are paid extra and arranged beforehand. We send out our team from the United States, Czech Republic, and Australia.
Can I see a list of services that we have already used up?
Sure, ask your Customer Success Manager to send you a report.
What is the difference between the plans and Ad Hoc Sessions?
All Professional Services plans contain carefully designed sessions and support from our experts. Following our guidance, we can ensure your long-term success, with both Kontent and your related content creation processes. We deliver continuous services for you as specified in the pricing table, and our Customer Success Manager regularly consults the current situation with you.
Ad Hoc Sessions are arranged for specific problems. They come in handy when you’d like our assistance if a particular issue isn’t included in your plan or you haven’t acquired any Professional Services plan. These sessions are sold in day-long slots and do not include any continuous services.
Are there any limitations to Professional Services?
Professional Services plans provide guidance on your project. We make sure your implementation and processes follow best practices and aim at your long-term satisfaction and success. We do our best to help you in any advisory or proof-of-concept capacity.
However, Professional Services do not replace your implementation team or project management. We do not provide you with complete code, and we do not manage your or your agency’s development teams.
What does the fair use policy mean?
Each Professional Services plan has its fair use policy, which represents the maximum amount of time we can devote to each customer with the plan. It is set high enough to cover all items included in the plan. It can also give you an approximate estimate of how much time of advisory services you’ll get.
We’re not strict in enforcing the policy, yet we reserve the right to apply it to ensure that all customers get the best quality of our services. If you exceed the limits, we recommend purchasing a higher level of Professional Services or Ad Hoc Consulting/Training Sessions.
As Professional Services are continuous assistance, the fair use policy does not represent any specific number of purchased consulting hours. Therefore, no hours can be transferred between months.
How do Ad Hoc Sessions work?
Once you purchase an Ad Hoc Consulting/Training Session, we’ll contact you to discuss the problem or area you’d like to address and the desired outcome. Based on the agreement, we’ll organize a respective session.
One session takes one working day (8 hours) incl. our preparation. If you purchase more sessions, you donʼt need to use your days consecutively. Unused Ad Hoc Sessions expire after a year.
How can I cancel a service?
Subscriptions are renewed automatically. If you want to change the services in your subscription, contact us at least 15 days before the subscription is renewed.
How can partner agencies access e-learning?
Users within your partner subscription can access e-learning for free. If you need more employees to access e-learning, you have to add more users to your partner subscription. They will all have automatic access to e-learning.
You must not grant access to end clients through your partner subscription.
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