Troubleshooting access

Tomas Nosek

2 minutes

Are you experiencing any problems accessing the Kontent.ai app located at app.kontent.ai

or with any API? Check the following tips that can help you troubleshoot this problem.

One of the key features of Kontent.ai is stable availability. Based on your subscription plan

, you may also have an availability guarantee of Kontent.ai's uptime. If there's any problem with our services, see the Kontent.ai status page

to check the availability of Kontent.ai and its APIs.

To run Kontent.ai, you need to meet the minimum requirements. If you’re experiencing problems working with the Kontent.ai app, check the following advice:

To provide the best experience possible, we guarantee that the latest versions of the widely-used browsers are fully operational with Kontent.ai:

We recommend using a device with the Full HD resolution (1920x1080px) or higher. But you can access all functionality with a screen at least 1024px wide.
To access all functionality of Kontent.ai, use a device with a mouse and a keyboard. You can do some authoring and editorial tasks with touch-first devices. In such a case, we recommend using the landscape mode.
Even though we're trying to cover all situations when you experience Internet connection outages, you can only get the best experience with a stable connection.

As of October 17, 2022, our identity provider, Auth0 by Okta

, prohibits people located in Cuba, Iran, North Korea, Syria, and the Ukrainian regions of Crimea, Luhansk, and Donetsk from signing in to Kontent.ai due to US regulations.

If you've checked the things above and you're still experiencing problems, we're happy to assist you using our support chat button. Here, it's located in the bottom right corner. You can also find the chat button directly in the Kontent.ai app

in the bottom left corner.