Content Delivery API
Choice of Data Center
SLA Guaranteed Uptime
Do I need a credit card to start the trial?
No, you don’t. The trial is completely free.
What is included in the trial?
The trial includes everything from the Starter plan, plus Content Management API, Secured Delivery API, Scheduled Publishing, and Support.
What happens when I exceed the usage limits in the trial?
As the trial is free, you don’t pay anything.
Can I cancel my trial at any time?
Of course, you can, and it’s free of charge.
What happens after the 30-day free trial?
After your 30-day trial period, your subscription will expire, and you will have to select a new plan. You can choose the Starter plan to continue using Kentico Kontent for free. If you need more advanced features you can upgrade to a Professional, Business, or Enterprise plan. Please note, if you exceed the limits of the Starter plan, such as the number of users or API calls, you’ll need to provide payment details. If you do not take any action, your subscription will be canceled within 30-days. You can also choose a plan at any time during your trial.
What happens with my content when my trial ends?
You don’t need to worry—your content is safe and we keep it for you in the system. After your trial ends, you can choose the Starter plan to continue using Kentico Kontent for free or upgrade to any of our paid plans. In both cases, the content you have created is kept in the system and you can continue working on it as long as you have an active Kentico Kontent subscription.
How Much Do I Pay?
How many roles are included in my plan?
Each plan comes with one predefined role, a Project Manager who can perform any action in Kentico Kontent.
Business plan customers can enjoy two custom roles and add an extra one for $100 per month (charged automatically when added). If you need to add more than 3 custom roles, you will need to upgrade to the Enterprise plan. Enterprise customers can have any number of custom roles, depending on their specific plan.
Roles are calculated per project. This means that if your plan includes one custom role, each project can have one custom role, even if those roles are different for each project.
What is a Content Item?
What is bandwidth?
Bandwidth describes the maximum amount of data that can be transferred within a month. It includes requests to Delivery API, Management API, and assets. Requests to Preview API are not limited. The bandwidth limits for each plan can be found here.
What is a content API call?
The content from Kentico Kontent can be accessed through a RESTful API and displayed on your website or application. A content API call represents a single request for fetching content (Delivery API) or a single modification request (Content Management API). API requests which return a set of objects still count as a single API call. API requests to preview unpublished content (Preview API) for testing purposes are not considered as Content API calls, neither the requests for assets.
Example: Let’s say you run a blog. You can retrieve a blog post with a single API call. It means the number of your API calls will be the same as the number of page views. However, if you also display a “Latest 5 posts” column on the same page, it will require another API call.
In most cases, you should fit between 1 and 5 API calls per page view. So, if you know your traffic, you just multiply the number of page views by a number of expected calls per page.
Remember you can also cache the content in your application which can significantly decrease the number of API calls.
API calls are part of the Fair Use Policy.
Content API calls are calculated for the entire subscription as the total of all API calls for all projects.
What happens if I need more languages?
If you have a Starter or Business plan and you need additional languages, you will need to upgrade to a higher plan. Business plan includes 10 languages, and we can include any number of languages in the Enterprise plan according to your needs.
Languages are calculated per project. This means that if your plan includes five languages, each project can have five languages, even if those specific languages are different for each project.
How many clients and sites can I manage under a single subscription?
A single subscription should be used for a single company. If you’re an agency, you need to create a new subscription for each client. You can manage any number of sites and projects under a single subscription and you’re billed based on the total usage.
Payments and Billing
What happens if I exceed the limits of my subscription plan?
If you have a Starter, Professional or Business plan and you exceed the limits, you will need to upgrade to a higher plan to keep using the service. If you have an Enterprise plan and you exceed the limit, we will contact you to find a suitable solution.
How do I pay?
You can pay using any major credit card at any time during your trial period or after it expires. You can also pay by check or wire transfer if you choose to prepay the Professional, Business or Enterprise plan. The minimum prepaid period is six months. Please do not hesitate to contact us if you need to make other payment arrangements.
What is VAT?
All prices exclude VAT (Value Added Tax) and the tax will be added to your bill at the end of each month, if you are not located in the EU. If you are located inside the EU, please enter your business VAT registration number during the checkout process to avoid paying VAT.
How can I cancel my subscription?
You can cancel any of our monthly plans at any time without incurring any extra fees. We do not offer any refunds on your current subscription. Should you cancel your subscription, it will terminate at the end of the current billing period.
What if I need a plan with metrics between Starter and Business? Can I have a custom plan?
If you would like a custom plan, please contact us to discuss your needs with one of our experts. Please note that we typically customize only Business and Enterprise plans, not Starter.
What happens if I change my subscription plan from Starter to Business?
You'll need to enter your credit card details. As soon as you change your plan to Business, your new billing period will start. If you exceed the usage limits of the Starter plan before the switch, we'll charge you for the extra usage.
What happens if I change my subscription plan from Business to Starter?
We'll only charge you for the time you were using the Business plan. You can change your plan to Starter when you meet the maximum limits of the Starter plan, such as 20 users and two languages for Content Localization.
When do you charge me for usage in the paid plans?
We'll charge you at the end of your billing period.
Security, Performance, and Availability
Is my content safe and secure?
Yes, it is our priority to keep all your content safe and secure. We use Microsoft Azure Storage services to keep all of your content highly available, secure, and safe through regular backups. To find out more, please visit our Security Policy page.
Do you guarantee service availability?
We pay a lot of attention to the service availability and quality. You can visit our status page to check the availability of our service. We have a 24x7 support team that monitors the service and takes immediate action if something goes wrong. We also provide a Service Level Agreement to customers who choose the Enterprise plan.
Does Kentico Kontent have any ISO certifications?
Yes, we have three ISO certifications that apply to Kentico Kontent:
ISO 9001:2015 – Quality Management System
ISO 27001:2013 – Information Security Management System
ISO 20000-1:2011 – IT Service Management System
Each certificate highlights our commitment that we have to delivering top-quality, consistent standards and to ensuring consistency of those standards throughout all our offices globally.
Is Kentico Kontent SOC 2 compliant?
Yes, we’ve completed the SOC 2 Type 1 examination. Our report covers the following Trust Services Criteria that are relevant to the services we provide:
• Availability – information and systems are available for operation and use as committed or agreed
• Security – information designated as confidential is protected against unauthorized access, both physical and logical
• Confidentiality – information designated as confidential is protected as committed or agreed
Completing this examination shows our commitment to information security and protecting our customers’ sensitive data against breaches.
What support do I get with each plan?
Starter includes Community Support through our forums. Questions are answered by the community and Kentico staff.
The 30-day trial includes Professional Support through chat and email. Questions are typically answered within a couple of hours or by the next business day.
Business includes Priority Support through chat and email. Questions are answered with high priority and are typically answered within a couple of hours. You can optionally purchase additional support from a dedicated customer success manager and Fast Track Onboarding.
Enterprise includes 24x7x365 Top Priority Support through chat, email, and phone, provided by our support teams in Europe, United States, and Australia. You will have access to a dedicated customer success manager who will guide you through the whole implementation. Plus, you will get a number of consulting hours with our solution architects. The Enterprise plan also includes an SLA for service availability and Fast Track Onboarding.
Business and Enterprise Plan customers also have the option to purchase Premium Support that guarantees an SLA for support response time.