Flexible pricing for every business
From department websites & apps to enterprise roll-outs.
- 10 users
- 10,000 content items
- 3 languages
- 2 environments
- Content management & operations
- Strong security features
- 50+ users
- 50,000+ content items
- 20+ languages
- 5+ environments
- Content management & operations
- Custom elements
- Single Sign On
- All security & compliance features
- The best SLAs, support and services
For growing businesses
For major projects
Everything you need for an enterprise-wide rolloutTalk to us
Security & Compliance
Secure Delivery API
Content Delivery API
Image Transformation API
Choice of Data Center
Support & Services
You donʼt have to go it alone. Kontentʼs world-class customer support and services teams are here to answer your questions, help plan your projects, and make sure youʼre getting the most out of the platform.
All that—plus our detailed help documentation, educational resources, and training programs—means youʼll never feel left out in the cold.
“Great service, extremely fast and accurate. I have worked with a lot of tech companies in my 27 years of I.T. experience and your support is the best I have ever used. Keep up the exceptional work.”
“I’ve opened 6 or 7 tickets in the past few months and each one has had quick and accurate responses. Our development team has had CMS experience with [long list of content management vendors]. Your team has been the best.”
What our customers are saying
Do I need a credit card to start the trial?
No, you don’t. The trial is completely free.
What is included in the trial?
The trial gives you access to all features and APIs to offer you a full sense of how Kontent fits into your content production and development processes.
What happens when I exceed the usage limits in the trial?
As the trial is free, you don’t pay anything.
Can I cancel my trial at any time?
Of course, you can, and it’s free of charge.
What happens after the 30-day free trial?
After your 30-day trial period, your subscription will expire, and you will have to select one of our plans in order to continue using the product. If you do not take any action, your subscription will be canceled within 30-days. You can also choose a plan at any time during your trial.
What happens with my content when my trial ends?
You don’t need to worry—your content is safe and we keep it for you in the system. After your trial ends, you can choose any of our plans to continue using the product. The content you have created will still be available in the system and you can continue working on it as long as you have an active Kentico Kontent subscription.
How much do I pay?
How many roles are included in my plan?
Each plan comes with one predefined role, a Project Manager who can perform any action in Kentico Kontent.
Business plan customers receive one additional custom role with the ability to add more for $100 per month (charged automatically when added). Customers on our Premium plan are given 2 custom roles as well as the ability to add additional roles for $100 per month. If you need to add more than 5 custom roles, you will need to upgrade to one of our Enterprise plans. Enterprise customers can have any number of custom roles, depending on their specific plan.
Roles are calculated per project. This means that if your plan includes one custom role, each project can have one custom role, even if those roles are different for each project.
How many environments are included in my plan?
Each plan comes with one production environment.
Our Business and Premium plans provide customers with one extra environment in addition to the production environment. If you need more environments, you will need to upgrade to the Enterprise plan.
Enterprise customers can have any number of environments, depending on their specific plan.
What is a Content Item?
What is bandwidth?
Bandwidth describes the maximum amount of data that can be transferred within a month. It includes requests to Delivery API, Management API, and assets. Requests to Preview API are not limited. The bandwidth limits for each plan can be found here.
What is a content API call?
The content from Kentico Kontent can be accessed through a RESTful API and displayed on your website or application. A content API call represents a single request for fetching content (Delivery API) or a single modification request (Content Management API). API requests which return a set of objects still count as a single API call. API requests to preview unpublished content (Preview API) for testing purposes are not considered as Content API calls, neither the requests for assets.
Example: Let’s say you run a blog. You can retrieve a blog post with a single API call. It means the number of your API calls will be the same as the number of page views. However, if you also display a “Latest 5 posts” column on the same page, it will require another API call.
In most cases, you should fit between 1 and 5 API calls per page view. So, if you know your traffic, you just multiply the number of page views by a number of expected calls per page.
Remember you can also cache the content in your application which can significantly decrease the number of API calls.
API calls are part of the Fair Use Policy.
Content API calls are calculated for the entire subscription as the total of all API calls for all projects.
What happens if I need more languages?
Our Business plan provides 3 languages with the ability to add additional languages for $100 per month (up to 10 languages). Customers on our Premium plan receive 10 languages and the ability to add additional languages for $100 per month (up to 20 languages). If you require more than 20 languages, you will need to upgrade to an Enterprise plan. Customers on our Enterprise plans can have any number of languages, depending on the specific plan they purchase.
Languages are calculated per project. This means that if your plan includes five languages, each project can have five languages, even if those specific languages are different for each project.
How many clients and sites can I manage under a single subscription?
A single subscription should be used for a single company. If you’re an agency, you need to create a new subscription for each client. You can manage any number of sites and projects under a single subscription and you’re billed based on the total usage.
Payments and billing
What happens if I exceed the limits of my subscription plan?
If you exceed the limits on our Business or Premium plans, you will need to upgrade to a higher plan to keep using the service. If you have an Enterprise plan and you exceed the limit, we will contact you to find a suitable solution.
How do I pay?
You can pay using any major credit card at any time during your trial period or after it expires. You can also pay by check or wire transfer if you choose to prepay for a Business, Premium or Enterprise plan. The minimum prepay period is six months. Please do not hesitate to contact us if you need to make other payment arrangements.
What is VAT?
All prices exclude VAT (Value Added Tax) and the tax will be added to your bill at the end of each month, if you are not located in the EU. If you are located inside the EU, please enter your business VAT registration number during the checkout process to avoid paying VAT.
How can I cancel my subscription?
You can cancel any of our monthly plans at any time without incurring any extra fees. We do not offer any refunds on your current subscription. Should you cancel your subscription, it will terminate at the end of the current billing period.
What if I need a plan with metrics that fall between the limits defined for Business, Premium and Enterprise? Can I have a custom plan?
If you would like a custom plan, please contact us to discuss your needs with one of our experts.
What happens if I change my subscription from the Developer plan to the Business plan?
You'll need to enter your credit card details. As soon as you change your plan to Business, your new billing period will start. If you exceed the usage limits of the Developer plan before the switch, we'll charge you for the extra usage.
When do you charge me for usage in the paid plans?
We'll charge you at the end of your billing period.
Where can I find Kontentʼs Fair Use Policy?
To see our Fair Use Policy that applies to all customers according to the plan they have selected, click here.
Security, performance, and availability
Is my content safe and secure?
Yes, it is our priority to keep all your content safe and secure. We use Microsoft Azure Storage services to keep all of your content highly available, secure, and safe through regular backups. To find out more, please visit our Security Policy page.
Do you guarantee service availability?
The quality and availability of the Kontent service is critical to our success and is something we approach with the highest level of care. You can visit our status page to check the availability of our service. We have a 24x7 support team that monitors the service and takes immediate action if something goes wrong. We also provide a Service Level Agreement to customers who choose the Enterprise plan.
Does Kentico Kontent have any ISO certifications?
Yes, we have three ISO certifications that apply to Kentico Kontent:
ISO 9001:2015 – Quality Management System
ISO 27001:2013 – Information Security Management System
ISO 20000-1:2011 – IT Service Management System
Each certificate highlights our commitment that we have to delivering top-quality, consistent standards and to ensuring consistency of those standards throughout all our offices globally.
Is Kentico Kontent SOC 2 compliant?
Yes, we’ve completed the SOC 2 Type 1 and SOC 2 Type 2 examination. Our reports cover the following Trust Services Criteria that are relevant to the services we provide:
• Availability – information and systems are available for operation and use as committed or agreed
• Security – information designated as confidential is protected against unauthorized access, both physical and logical
• Confidentiality – information designated as confidential is protected as committed or agreed
Completing the SOC 2 Type 2 examination shows our continuous commitment to information security and protecting our customers’ sensitive data against breaches.
What support do I get with each plan?
Our Developer plan includes Community Support through our forums. Questions are answered by the community and Kentico staff.
The 30-day trial includes Professional Support through chat and email. Questions are typically answered within a couple of hours or by the next business day.
The Business plan includes Support through chat and email. Questions are typically answered within a few hours. You can optionally purchase additional support from a dedicated customer success manager and Fast Track Onboarding.
Our Premium plan includes Priority Support through chat and email. Questions are answered with high priority and are typically answered within a couple of hours. You can optionally purchase additional support from a dedicated customer success manager and Fast Track Onboarding.
Enterprise plans includes 24x7x365 Top Priority Support through chat, email, and phone, provided by our support teams in Europe, United States, and Australia. You will have access to a dedicated customer success manager who will guide you through your whole implementation. Plus, you will receive consulting hours with our solution architects. Lastly, the Enterprise plan also includes an SLA for service availability and Fast Track Onboarding.
All paid plans also include the option to purchase Premium Support that guarantees an SLA for support response time.