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Multifactor authentication

Samina Minda Hossain

2 minutes

Security

Multifactor authentication (MFA) is a method for using more than one piece of information to verify user identity during sign-in.

Kontent.ai supports Time-Based One-Time Password (TOTP). You can use authenticator apps, such as Google Authenticator, to sign in. Multifactor authentication can be activated in two ways:

Self-managed multifactor authentication – you can enable, reset, or disable MFA for your account.
Multifactor authentication per domain – require MFA for all users with specific email domains.
- For example, if enabled for the kontent.ai domain, all users with email accounts from that domain need to enter additional information (instead of using only their password) to sign in.

To enable MFA for your account:

Click your name at the bottom right.
Select Profile details.
Click Activate under Multifactor authentication.

You’ll then be guided through the MFA setup process.

In your Profile details > Multifactor authentication, you can:

Reset your MFA to switch to a new device
Deactivate MFA for your account

If you lose access to your authenticator device and recovery code, contact our support team using the chat button below for assistance.

MFA is available to everyone, but requiring MFA for your entire domain is available for Enterprise plans only.

If you’re already on an Enterprise plan, contact our support team using the chat button below, and we will set it up for your domain.
If you’re not on an Enterprise plan, contact our sales team and let them know your requirements.

When MFA is required for your domain, you will need to set up MFA when you first sign in.

If you need to switch your MFA to a new device, you can reset MFA in your profile details as described above.

When signing in with multifactor authentication enabled, you’ll enter the code from your authenticator app. You can select “Remember this device for 30 days” to skip entering the code on that device for the next 30 days.

Kontent.ai Learn

Options to enable multifactor authentication

Enable multifactor authentication for your account

Manage multifactor authentication

Enable multifactor authentication per domain

Using multifactor authentication to sign in

Options to enable multifactor authentication

Enable multifactor authentication for your account

Manage multifactor authentication

Enable multifactor authentication per domain

Using multifactor authentication to sign in

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Multifactor authentication | Kontent.ai Learn

Recovery codeDuring MFA setup, you’ll receive a recovery code. Save this code securely, as you can use it to access your account if your primary authentication device isn’t available. Each recovery code can only be used once, and Kontent.ai generates a new code each time you use one.