This article lists the third-party vendors that are integrated with and support the Kontent.ai platform. These vendors process personal data as part of delivering core product features and services to our customers.
The overview below serves as a basis for assessing compliance with privacy regulations, such as GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), APP (Australian Privacy Principles), and others.GDPR applies to organizations that collect and process data from EU residents, cooperate with EU-based organizations that process the data on their behalf, or offer products or services to customers based in the EU.For example, you need to comply with the GDPR in the following cases:
Your company uses Kontent.ai and is based in the EU.
You provide products or services to customers based in the EU.
For more information about the GDPR, see the Official Journal of the European Union.A Kontent.ai user represents any person who signed up for a Kontent.ai account.
Data
Source
Purpose / Description
Address
Provided by the user when entering payment information
Intercom – used for support requests within Kontent.ai and other communication with Kontent.ai
Unique identification in the product
User role
Configured by another user with required permissions
Determines what the user can access in Kontent.ai
This section lists third-party services used by Kontent.ai platform and the data shared with them. For clarity, “Provider” refers to the legal entity responsible for the service, and “Data location” specifies where your data is physically stored.
Provider: Amplitude Inc., having its registered office at 100 First Street, 6th Floor, San Francisco, CA 94105, United States of America
Amplitude is an event tracking, growth, and product analytics tool. Kontent.ai uses Amplitude to see how users interact with Kontent.ai (on an anonymous basis) to gather insights and improve the product. More about Amplitude.
Data location: United States of America
Data we send:
Business role
Business type
Domain of the email address
Events and activity tracking (data acquired thereby)
User ID
Provider: Anthropic PBC, having its registered office at 500 Howard Street, San Francisco, California, United States of America
Anthropic is a provider of the Claude family of large language models (LLMs) and AI assistant technology. Kontent.ai uses Anthropic‘s Claude AI to provide AI features like content generation or automated content operations at scale. More about Anthropic Privacy.
Data location: United States of America
Data we send:
User prompts and queries
Content submitted for processing
Conversation history
Provider: Auth0 by Okta, having its registered office at 10800 NE 8th Street, Suite 600, Bellevue, WA 98004, United States of America
Auth0 is an identity management platform. Kontent.ai uses Auth0 to manage user sign-ups and sign-ins. More about Auth0 and GDPR.
Data location: United States of America
Data we send:
User ID
Data we receive:
Email address
Provider: Condens Insights GmbH, having its registered office at Sandstrasse 37, 80335 Munich, Germany
Recorded videos and/or transcripts of research interviews with users
Provider: Continero Corp s.r.o., having its registered office at třída Kpt. Jaroše 1922/3, 602 00 Brno, Czech Republic
Continero is an external contractor that outsources people for Kontent.ai, contributing to product development. More about Continero.
Data location: Czechia
Data we send:
External contractors with active participation in Kontent.ai projects can have access to all personal data mentioned on this page
Provider: DeepL SE, having its registered office at Maarweg 165, 50825 Cologne, Germany
DeepL Translator is a neural machine translation service. Kontent.ai uses DeepL for semi-automatic AI-powered translation. More about DeepL Privacy.
Data location: Germany
Data we send:
Customer content
Provider: Elastic N.V., having its registered office at Keizersgracht 281, 1016 ED Amsterdam, the Netherlands
ElasticSearch is a search engine. Kontent.ai uses ElasticSearch to provide search capability within the Kontent.ai platform. More about Elastic Privacy.
Data location: United States of America
Data we send:
Customer content
Provider: Fastly, Inc., having its registered office at 475 Brannan St., Suite 300, San Francisco, CA 94107, United States of America
Fastly is a provider of Content Delivery Network (CDN). Kontent.ai utilizes Fastly CDN to distribute content to users. Note that personal data is only processed in case it is contained in customer-provided content. More about Fastly Privacy and Trust.
Data location: worldwide, based on end-user location
Data we send:
Customer content
Provider: Bright Market, LLC dba FastSpring, having its registered office at 801 Garden St. #201, Santa Barbara, CA 93101, United States of America
FastSpring is our payment gateway for card payments. Kontent.ai never stores or processes any card information. The data is provided to FastSpring directly. More about FastSpring data processing.
Data location: United States of America
Data FastSpring processes:
Payment information
Provider: Fivetran, Inc., having its registered office at 1221 Broadway, Floor 20, Oakland, CA 94612, United States of America
Fivetran is Kontent.ai’s managed data pipeline provider, used to automate data integration. More about Fivetran Privacy.
Data location: United States of America
Data Fivetran processes:
Data from integrated third-party sources (for example, SaaS platforms and databases)
Metadata related to data pipelines and sync operations
Operational logs and performance metrics
Provider: Intercom R&D Unlimited Company, having its registered office at 2nd Floor, Stephen Court, 18-21 St. Stephen’s Green, Dublin 2, Republic of Ireland
Intercom is a customer messaging platform. Kontent.ai uses Intercom as a platform for placing support requests, sending targeted messages to Kontent.ai users, and managing conversations with leads and customers. More about Intercom and the GDPR.
Data location: United States of America
Data we send:
Business role
Business type
Email address
Events and activity tracking (data acquired thereby)
Name (First name, Last name)
Phone number
User ID
Provider: KingswaySoft Inc., having its registered office at 233 Speers Road, Suite 12, Oakville, ON L6K 0J5, Canada
Kingswaysoft is an integration tool that facilitates data connectivity and automation between systems. More about Kingswaysoft Privacy.
Data we send:
N/A, the tool runs on-premises
Provider: Metabase Inc., 9740 Campo Rd. Suite 1029, Spring Valley, CA 91977, United States of America
Data location: European Union and other regions, depending on the data center selected during project setup
Data we send and receive:
All personal data mentioned on this page
Provider: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States of America
reCAPTCHA collects various types of data to distinguish between humans and bots and to prevent abuse. Google Tag Manager is used for setting up and managing tags on the kontent.ai website. More about Google Privacy.
Data location: United States of America
The data collected may include:
Behavioral patterns
Browser fingerprinting
Cookies
IP address
User-agent string
Provider: SendGrid, Inc., having its registered office at 1801 California Street, Suite 500, Denver, Colorado 80202, United States of America
SendGrid is a cloud-based email delivery platform. Kontent.ai uses SendGrid to send service notifications to Kontent.ai users. For example, notifications about subscriptions, content assignment changes, new comments, and others. More about SendGrid and the GDPR.
Data location: United States of America
Data we send:
Email address
Provider: Functional Software, Inc., 45 Fremont Street, 8th Floor, San Francisco, CA 94105-2250, USA
This page only covers the built-in Kontent.aifunctionality. You also need to check any custom functionality in your project for personal data handling.
There may be other uses of personal data in Kontent.ai, for example, contact information if you engage with our Sales or Marketing Teams, cookies if you access the kontent.ai website, and others. Refer to our Privacy Policy page for these use cases and for more information.
This page is for informational purposes only and should not be relied upon as legal advice. You can use it to identify personal data flows and take measures, but consult a legal professional to ensure your project complies with privacy regulations, including GDPR.
To learn about vendors outside Kontent.ai platform that support business operations, visit our
Kontent.ai team
11 minutes
Security
.
A Kontent.ai user represents any person who signed up for a Kontent.ai account.
