Personal data in Kontent.ai
This article lists the third-party vendors that are integrated with and support the Kontent.ai platform. These vendors process personal data as part of delivering core product features and services to our customers.
Personal data
The overview below serves as a basis for assessing compliance with privacy regulations, such as GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), APP (Australian Privacy Principles), and others.GDPR
GDPR applies to organizations that collect and process data from EU residents, cooperate with EU-based organizations that process the data on their behalf, or offer products or services to customers based in the EU. For example, you need to comply with the GDPR in the following cases:- Your company uses Kontent.ai and is based in the EU.
- You provide products or services to customers based in the EU.
.
Kontent.ai users
A Kontent.ai user represents any person who signed up for a Kontent.ai account.| Data | Source | Purpose / Description |
| Address | Provided by the user when entering payment information | FastSpring – used for invoices and reports |
| Browser | Extracted from the user’s browser |
|
| Business type | Provided by the user during sign-up |
|
| Business role | Provided by the user during sign-up |
|
| Content | Provided by the user when using Kontent.ai | Any content typed in by the user includes user information in comments, older versions, workflows, and so on. |
| Customer content | Provided by customers, may contain personal data based on the use case |
|
| Device type | Extracted from the user’s browser | Microsoft Azure – debugging and problem analysis |
| Email address | Provided by the user during sign-up Provided by another user when inviting the user |
|
| Events and activity tracking | Logged by the system when a user performs an action |
|
| Geolocation data | Extracted from network communication with the user |
|
| IP address | Extracted from network communication with the user |
|
| Name | Provided by the user during sign-up Provided by the user on the user profile page Provided by another user when inviting the user |
|
| Operating system (OS) | Extracted from the user’s browser, includes OS name, version, and platform |
|
| Password | Provided by the user during sign-up | Auth0 – authenticating the user during sign-in |
| Payer ID | Payer ID | FastSpring – used for invoices and reports |
| Phone number | Provided by the user during sign-up |
|
| Subscription plan | Assigned by the system during sign-up Managed by the user | FastSpring – used for invoices and reports |
| User creation date and other account-related metadata | System-generated during sign-up or collected during account use | Microsoft Azure – debugging and problem analysis |
| User ID | System-generated during sign-up |
|
| User role | Configured by another user with required permissions | Determines what the user can access in Kontent.ai |
Third-party services used by Kontent.ai platform
This section lists third-party services used by Kontent.ai platform and the data shared with them. For clarity, “Provider” refers to the legal entity responsible for the service, and “Data location” specifies where your data is physically stored.Amplitude
Provider: Amplitude Inc., having its registered office at 100 First Street, 6th Floor, San Francisco, CA 94105, United States of America Amplitude is an event tracking, growth, and product analytics tool. Kontent.ai uses Amplitude to see how users interact with Kontent.ai (on an anonymous basis) to gather insights and improve the product. More about Amplitude.
Data location: United States of America
Data we send:
- Business role
- Business type
- Domain of the email address
- Events and activity tracking (data acquired thereby)
- User ID
Auth0 by Okta
Provider: Auth0 by Okta, having its registered office at 10800 NE 8th Street, Suite 600, Bellevue, WA 98004, United States of America Auth0 is an identity management platform. Kontent.ai uses Auth0 to manage user sign-ups and sign-ins. More about Auth0 and GDPR.
Data location: United States of America
Data we send:
- User ID
- Email address
Condens
Provider: Condens Insights GmbH, having its registered office at Sandstrasse 37, 80335 Munich, Germany Condens is a provider of a platform used for external research. More about Condens and GDPR.
Data location: European Union
Data we send:
- Recorded videos and/or transcripts of research interviews with users
Continero
Provider: Continero Corp s.r.o., having its registered office at třída Kpt. Jaroše 1922/3, 602 00 Brno, Czech Republic Continero is an external contractor that outsources people for Kontent.ai, contributing to product development. More about Continero.
Data location: Czechia
Data we send:
- External contractors with active participation in Kontent.ai projects can have access to all personal data mentioned on this page
DeepL
Provider: DeepL SE, having its registered office at Maarweg 165, 50825 Cologne, Germany DeepL Translator is a neural machine translation service. Kontent.ai uses DeepL for semi-automatic AI-powered translation. More about DeepL Privacy.
Data location: Germany
Data we send:
- Customer content
ElasticSearch
Provider: Elastic N.V., having its registered office at Keizersgracht 281, 1016 ED Amsterdam, the Netherlands ElasticSearch is a search engine. Kontent.ai uses ElasticSearch to provide search capability within the Kontent.ai platform. More about Elastic Privacy.
Data location: United States of America
Data we send:
- Customer content
Fastly
Provider: Fastly, Inc., having its registered office at 475 Brannan St., Suite 300, San Francisco, CA 94107, United States of America Fastly is a provider of Content Delivery Network (CDN). Kontent.ai utilizes Fastly CDN to distribute content to users. Note that personal data is only processed in case it is contained in customer-provided content. More about Fastly Privacy and Trust.
Data location: worldwide, based on end-user location
Data we send:
- Customer content
FastSpring
Provider: Bright Market, LLC dba FastSpring, having its registered office at 801 Garden St. #201, Santa Barbara, CA 93101, United States of America FastSpring is our payment gateway for card payments. Kontent.ai never stores or processes any card information. The data is provided to FastSpring directly. More about FastSpring data processing.
Data location: United States of America
Data FastSpring processes:
- Payment information
Fivetran
Provider: Fivetran, Inc., having its registered office at 1221 Broadway, Floor 20, Oakland, CA 94612, United States of America Fivetran is Kontent.ai’s managed data pipeline provider, used to automate data integration. More about Fivetran Privacy.
Data location: United States of America
Data Fivetran processes:
- Data from integrated third-party sources (for example, SaaS platforms and databases)
- Metadata related to data pipelines and sync operations
- Operational logs and performance metrics
Intercom
Provider: Intercom R&D Unlimited Company, having its registered office at 2nd Floor, Stephen Court, 18-21 St. Stephen’s Green, Dublin 2, Republic of Ireland Intercom is a customer messaging platform. Kontent.ai uses Intercom as a platform for placing support requests, sending targeted messages to Kontent.ai users, and managing conversations with leads and customers. More about Intercom and the GDPR.
Data location: United States of America
Data we send:
- Business role
- Business type
- Email address
- Events and activity tracking (data acquired thereby)
- Name (First name, Last name)
- Phone number
- User ID
Kingswaysoft
Provider: KingswaySoft Inc., having its registered office at 233 Speers Road, Suite 12, Oakville, ON L6K 0J5, Canada Kingswaysoft is an integration tool that facilitates data connectivity and automation between systems. More about Kingswaysoft Privacy.
Data we send:
- N/A, the tool runs on-premises
Metabase
Provider: Metabase Inc., 9740 Campo Rd. Suite 1029, Spring Valley, CA 91977, United States of America Metabase helps with reporting, analytics, and exploration of the product data. More about Metabase Privacy.
Data we send:
- N/A, the tool runs on-premises
Microsoft
Provider: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, United States of America Microsoft is a provider of the Kontent.ai product and related infrastructure. More about Microsoft Azure Privacy.
Data location: European Union and other regions, depending on the data center selected during project setup
Data we send and receive:
- All personal data mentioned on this page
reCAPTCHA and Google Tag Manager
Provider: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States of America reCAPTCHA collects various types of data to distinguish between humans and bots and to prevent abuse. Google Tag Manager is used for setting up and managing tags on the kontent.ai website. More about Google Privacy.
Data location: United States of America
The data collected may include:
- Behavioral patterns
- Browser fingerprinting
- Cookies
- IP address
- User-agent string
SendGrid
Provider: SendGrid, Inc., having its registered office at 1801 California Street, Suite 500, Denver, Colorado 80202, United States of America SendGrid is a cloud-based email delivery platform. Kontent.ai uses SendGrid to send service notifications to Kontent.ai users. For example, notifications about subscriptions, content assignment changes, new comments, and others. More about SendGrid and the GDPR.
Data location: United States of America
Data we send:
- Email address
Sentry
Provider: Functional Software, Inc., 45 Fremont Street, 8th Floor, San Francisco, CA 94105-2250, USA We utilize Sentry for application monitoring. More about Sentry Privacy.
Data location: United States of America
Data we send:
- Browser
- Email address
- Error events, logs, session replays
- Device type
- Geolocation data
- IP address
- Operating system
- User ID