Payments

Access your payment administration

To get into the FastSpring administration:

1. In Kontent.ai, click your initials in the bottom left corner.
2. Choose Subscriptions.
3. On the Subscriptions screen, choose the subscription for which you want to change the payment method.
4. Click the Billing information tab.
5. Click Manage your FastSpring account.
6. Enter the email address you previously used when you entered your payment method.

You will then receive an email from Kontent.ai Checkout:

1. In the email, click the Click here to manage orders link.
2. In the FastSpring administration, go to the Account Details and Payment Methods tab.

You can now choose to either replace an old payment method with a new one or remove a credit card you're not using anymore.

Update payment information

To add a payment method, replace your old card with a new one, or update your payment information:

1. In Kontent.ai, click your initials in the bottom left corner.
2. Choose Subscriptions.
3. On the Subscriptions screen, choose the subscription for which you want to change the payment details.
4. Click the Billing information tab.
5. Click Update your payment method.
6. In the window that appears, enter your new payment information.
   • If you are placing orders on behalf of a company, click Enter VAT ID to fill in your identification number for the value-added tax.
7. Select the checkbox at the bottom of the window to accept the FastSpring terms of service and privacy policy.
8. Click Save Payment Details.

Remove a credit card

To remove a card you're not using anymore, in the FastSpring administration:

1. Go to the Account Details and Payment Methods tab.
2. Click Manage next to the card you want to remove.
3. Choose Remove. 
4. Confirm by clicking Yes.

Access your invoices

Subscription invoices can be accessed directly in the FastSpring administration.

1. Go to the Subscriptions tab.
2. Click the Show billing history link on the right side of the window.
3. Choose the invoice you would like to view.
4. Click Get Invoice.

Manage prepaid subscriptions

If you have a prepaid subscription and never entered a credit card, you won’t see billing information or payment information in Kontent.ai. If you want to switch from a prepaid plan, contact us directly (either through the built-in chat or by email), and we will switch your plan. You will then have 7 days to enter a payment method, or your account will be suspended.