Subscriptions

Manage your subscriptions

1. Click your initials in the bottom-left corner.
2. Select Subscriptions.
3. On the Subscriptions screen, select a subscription.

You’ll see an overview of the selected subscription with its usage report.

Manage projects under your subscription

Select Projects to see a list of projects under your subscription. The project list lets you manage the languages and users across your subscription. While on the Projects tab, you can also create new projects by clicking Create new. Any projects you create here will be automatically added to the current subscription. To see projects from different subscriptions, click your initials in the bottom-left corner and select Projects.

Move your project to another subscription

If you need to transfer a project to someone else’s subscription, they need to temporarily invite you as a subscription admin to their subscription. Once invited, you need to clone the project from your subscription to theirs. Or vice versa. For example, the following instructions show how to move the Commercial project from the Agency subscription (with admin Alice) to the Client subscription (with admin Carol).

1. Carol invites Alice to the Client subscription as a subscription admin.
2. Alice clones the Commercial project to the Client subscription.
3. Carol removes admin Alice from the Client subscription.

Manage users under your subscription

Get an overview of the users invited to your subscription to see their presence in different projects. 

1. In Kontent.ai, click your initials in the bottom-left corner.
2. Select Subscriptions.
3. On the Subscriptions screen, select a subscription.
4. Select the Users tab.

This overview shows your current usage of user seats in your subscription. Current usage includes users you have invited, those still pending, and active users. You can filter the list of users by project and environment where the users are active, by their roles, and by their access to specific collections or languages.

Deactivate users in all projects

If you need to deactivate a former colleague (or just lower the number of active users), select a user and click their switch in the Status column. This deactivates the user in all projects.

Create subscriptions

1. In Kontent.ai, click your initials in the bottom-left corner.
2. Select Subscriptions.
3. On the Subscriptions screen, click Create new.
4. Type a name for your subscription.
5. Agree with the Terms of Service.
6. Click Create subscription.

Your new subscription will use the free trial plan, starting a new billing period effective immediately. The subscription won’t contain any projects and you’ll be its subscription admin.

Cancel subscription

1. In Kontent.ai, click your initials in the bottom-left corner.
2. Select Subscriptions.
3. Open the subscription you want to cancel. 
4. Go to Plans in the menu.
5. Click Cancel subscription to contact us. We’ll remove the subscription for you.

Change subscription plan

You need to be a subscription admin to change your subscription plan.

1. In Kontent.ai, click your initials in the bottom-left corner.
2. Select Subscriptions.
3. From the Subscriptions list, select a subscription.
4. Select the Plans tab.
   • If you have a custom plan, you can’t see the Plans tab. Contact us using the chat button in the bottom left to make adjustments to your plan.
5. Select your desired subscription plan.
   • If you switch from a legacy subscription plan to any other, you can’t go back to the legacy plan.

Enter your payment details

Switching to a paid plan requires entering a payment method.

1. Select the Billing information tab.
2. Click Choose a payment method.

If you’re not sure which plan works best for you, let us help! Click the chat button in the bottom-left corner to contact us.

Manage subscription admins

Switch to the Admins tab to see the list of subscription admins. A subscription admin is an active user who can:

• Access and manage all projects under a subscription.
• Manage all users under a subscription.
• Add and remove subscription admins.
• Change subscription plan.

Subscription admins receive all billing notification emails (for example, usage reports) for the given subscription.

Add subscription admins

1. Select the Admins tab.
2. Click Add admin.
3. Fill in the new admin’s email address, first name, and last name.
4. Click Send invitation.

You can also promote an existing user within your subscription to an admin by clicking Add admin > Promote existing users.

Remove subscription admins

1. Select the Admins tab.
2. Select the admin you want to remove.
3. Click Remove.
4. (Optional) To deactivate the selected admin in all projects, select Yes, deactivate the user in all projects.
5. Click Remove or Remove and deactivate (based on whether you did step 4) to remove the selected admin.