Docs
Collections
Custom apps
Custom elements
Environments
Keyboard shortcuts
Mission Control
Projects
Task management
Terminology

Subscriptions

Jan Cerman

12 minutes

Subscriptions

Get an overview of your current subscription and see who can manage it.

Click your initials in the bottom-left corner.
Select Subscriptions.
On the Subscriptions screen, select a subscription.

You’ll see an overview of the selected subscription with its usage report.

Select Projects to see a list of projects under your subscription. The project list lets you manage the languages and users across your subscription. While on the Projects tab, you can also create new projects by clicking Create new. Any projects you create here will be automatically added to the current subscription.

To see projects from different subscriptions, click your initials in the bottom-left corner and select

Projects

.

If you need to transfer a project to someone else’s subscription, they need to temporarily invite you as a subscription admin to their subscription. Once invited, you need to clone the project from your subscription to theirs. Or vice versa.

For example, the following instructions show how to move the Commercial project from the Agency subscription (with admin Alice) to the Client subscription (with admin Carol).

Carol invites Alice to the Client subscription as a subscription admin.
Alice clones the Commercial project to the Client subscription.
Carol removes admin Alice from the Client subscription.

Get an overview of the users invited to your subscription to see their presence in different projects.

In Kontent.ai, click your initials in the bottom-left corner.
Select Subscriptions.
On the Subscriptions screen, select a subscription.
Select the Users tab.

This overview shows your current usage of user seats in your subscription. Current usage includes users you have invited, those still pending, and active users.

You can filter the list of users by project and environment

If you need to deactivate a former colleague (or just lower the number of active users), select a user and click their switch in the Status column. This deactivates the user in all projects.

In Kontent.ai, click your initials in the bottom-left corner.
Select Subscriptions.
On the Subscriptions screen, click Create new.
Type a name for your subscription.
Agree with the Terms of Service.
Click Create subscription.

Your new subscription will use the free trial plan, starting a new billing period effective immediately. The subscription won’t contain any projects and you’ll be its subscription admin.

In Kontent.ai, click your initials in the bottom-left corner.
Select Subscriptions.
Open the subscription you want to cancel.
Go to Plans in the menu.
Click Cancel subscription to contact us. We’ll remove the subscription for you.

You need to be a subscription admin to change your subscription plan.

In Kontent.ai, click your initials in the bottom-left corner.
Select Subscriptions.
From the Subscriptions list, select a subscription.
Select the Plans tab.
- If you have a custom plan, you can’t see the Plans tab. Contact us using the chat button in the bottom left to make adjustments to your plan.
Select your desired subscription plan.
- If you switch from a legacy subscription plan to any other, you can’t go back to the legacy plan.

Switching to a paid plan requires entering a payment method.

Select the Billing information tab.
Click Choose a payment method.

If you’re not sure which plan works best for you, let us help! Click the chat button in the bottom-left corner to contact us.

Switch to the Admins tab to see the list of subscription admins.

A subscription admin is an active user who can:

Access and manage all projects under a subscription.
Manage all users under a subscription.
Add and remove subscription admins.
Change subscription plan.

Subscription admins receive all billing notification emails (for example, usage reports) for the given subscription.

Select the Admins tab.
Click Add admin.
Fill in the new admin’s email address, first name, and last name.
Click Send invitation.

You can also promote an existing user within your subscription to an admin by clicking Add admin > Promote existing users.

Select the Admins tab.
Select the admin you want to remove.
Click Remove.
(Optional) To deactivate the selected admin in all projects, select Yes, deactivate the user in all projects.
Click Remove or Remove and deactivate (based on whether you did step 4) to remove the selected admin.

where the users are active, by their

, and by their access to specific

or languages.

Kontent.ai Learn

Manage your subscriptions

List of subscriptions with their names, admins, plan, and number of projects

Manage projects under your subscription

A list of projects under one subscription

Move your project to another subscription

Manage users under your subscription

Deactivate users in all projects

Create subscriptions

Cancel subscription

Change subscription plan

Overview of subscription plans in the Kontent.ai app.

Enter your payment details

Manage subscription admins

A list of subscription admins under one subscription

Add subscription admins

Inviting a new subscription admin

Remove subscription admins

An admin is selected for removing them from the subscription

Manage your subscriptions

Manage projects under your subscription

Manage users under your subscription

Create subscriptions

Cancel subscription

Change subscription plan

Manage subscription admins

Cheat sheets
Documentation
API reference
Product updates
Sign in

Try Kontent.ai
Plan
Set up
Model
Develop
Create

Copyright © 2025 Kontent.ai

. All rights reserved.

Web
Privacy policy
Cookies policy
Consent settings
Security
GDPR

Users invited to the projects under your subscription.

Users invited to the projects under your subscription.

Subscriptions | Kontent.ai Learn

Click any user in the list to view their role permissions. This way you can quickly change user permissions.

Only subscription admins can cancel a subscription.

Remember the email address you enter when providing the payment details. You will need it to manage your payment method later.

Subscription admins are Project managers in projects under their subscription and cannot be removed by other Project managers.