Manage your subscriptions

Manage your subscriptions

1. Click your initials in the bottom left corner.
2. Choose Subscriptions.
3. On the Subscriptions screen, choose a subscription.

You'll see an overview of the selected subscription with its usage report.

Manage projects under your subscription

Select Projects to see a list of projects under your subscription. The project list lets you manage the languages and users across your subscription.

While on the Projects tab, you can also create new projects by clicking Create new. Any projects you create here will be automatically added to the current subscription.

To see projects from different subscriptions, click your initials in the bottom left corner and choose Projects.

Move your project to another subscription

If you need to transfer a project to someone else's subscription, they need to temporarily invite you as a subscription admin to their subscription. Once invited, you need to clone the project from your subscription to theirs. Or vice versa.

For example, the following instructions show you how to move the Commercial project from the Agency subscription (with admin Alice) to the Client subscription (with admin Carol).

1. Carol invites Alice to the Client subscription as a subscription admin.
2. Alice clones the Commercial project to Client subscription.
3. Carol removes admin Alice from the Client subscription.

Manage users under your subscription

Get an overview of the users invited to your subscription to see their presence in different projects. 

1. In Kontent.ai, click your initials in the bottom left corner.
2. Choose Subscriptions.
3. On the Subscriptions screen, choose a subscription.
4. Select the Users tab.

You can filter the list of users by the project and environment the users are active in, their roles, and by their access to specific collections or languages.

Deactivate users in all projects

If you need to deactivate a former colleague (or just lower the number of active users), click the switch in the Status column. This will deactivate the user in all projects.

Create subscriptions

1. In Kontent.ai, click your initials in the bottom left corner.
2. Choose Subscriptions.
3. On the Subscriptions screen, click Create new.
4. Enter a name for your subscription.
5. Agree with the Terms of Service.
6. Click Create subscription.

Your new subscription will use the free trial plan, starting a new billing period effective immediately. The subscription won't contain any projects and you'll become its subscription admin.

Change subscription plan

You need to be a subscription admin to change your subscription plan.

1. In Kontent.ai, click your initials in the bottom-left corner.
2. Choose Subscriptions.
3. From the Subscriptions list, choose a subscription.
4. Select the Plans tab.
5. Choose your desired subscription plan.
   • If you switch from a legacy subscription plan to any other, you can't go back to the legacy plan.

Enter your payment details

Switching to a paid plan requires entering a payment method.

1. Select the Billing information tab.
2. Click Choose a payment method.

If you're not sure which plan works best for you, let us help! Click the chat button in the bottom-right corner to contact us.

Manage subscription admins

Switch to the Admins tab to see a list of subscription admins.

A subscription admin is an active user who can:

• Access and manage all projects under a subscription.
• Manage all users under a subscription.
• Add and remove subscription admins.
• Change subscription plan.

Subscription admins receive all billing notification emails (for example, usage reports) for the given subscription.

Add subscription admins

1. Select the Admins tab.
2. Click Add admin.
3. Fill in the new admin's email, first name, and last name.
4. Click Send invitation.

You can also promote an existing user within your subscription to an admin by clicking Add admin > Promote existing users.

Remove subscription admins

1. Select the Admins tab.
2. Select the admin you would like to remove.
3. Click Remove.
4. (Optional) If you would like to deactivate the selected admin in all projects, select Yes, deactivate the user in all projects.
5. Click Remove or Remove and deactivate (based on whether you did step 4) to remove the selected admin.