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Backup and restore

5 min read
Download PDF regularly backs up your data to keep it safe and sound. Learn what you can do if you accidentally delete some of your data and what options you have for creating a backup strategy on your end.

Table of contents

    How backs up customer data backs up all data that you save in your projects.

    • Content and assets
    • Project-related data such as the content model, workflows, roles, or your project's environment settings
    • Subscription and user-related data (except for your payment details and user sign-in information)
    • Long-running tasks, such as project cloning or scheduled publishing

    Your data is backed up continuously, with a possibility for point-in-time restore.

    Continuous vs. incremental backup

    In, your data is backed up continuously, meaning a backup is created every time a change is made. As opposed to incremental backups, you're not at risk of losing data created between two scheduled backups.

    Where's being hosted?

    By default, your project data is stored in the data center that you selected when creating the project. Your content and project-related data are automatically backed up to physically separate data centers within Microsoft Azure services. This way of data backup is also called zone redundancy, offering an extra layer of protection for your data stored in

    Your assets, subscription data, and user-related data are backed up using geo-redundancy, meaning that the physical locations of data servers replicating your data are in a completely different location from your primary data center. This provides added safety for your data in the unlikely event of one server going down.

    What is the process in case of data loss?

    Data loss happens if someone deletes project data (be it content, structural metadata, or settings) in the UI or via API.

    If this happens to you, make sure to immediately stop interacting with your content to prevent auto-saves that would complicate the whole restoration process.

    We recommend you contact our support via the chat button with the following information:

    • Environment ID – ID of the specific environment in a project that was affected
    • Information about the deleted data – for example, content item name and ID, affected element ID or its codename
    • Estimated timeframe – the date and time when the data was deleted

    Customers can recover accidentally deleted data if requested within 14 days after the date of deletion. After this time period, deleted data cannot be restored.

    The restoration process and its price highly depend on the type of data that was deleted and the severity of the accident.

    Options to manage backups on your end

    We recommend you set up a backup process on your end to prevent data loss. You have several options that provides out-of-the-box and each option comes with a different set of benefits:

    We also advise that you archive content first, and only delete content after you're absolutely sure it's no longer needed. Archived content can be restored via UI with appropriate permissions.

    What's next?