We’re in your corner. Our customer success services ensure Kontent.ai brings tangible value to your operations, always. From day one, we’re here to support your teams, your objectives, and your results.
Our #1 goal is to make sure your results are excellent. During discovery, you and your dedicated Customer Success Manager will discuss and align on business objectives, desired outcomes, and the current state of affairs. From there, they’ll recommend a set of in-depth training sessions to get your teams ramped up and ready to go.
Start off on the right foot! Our specialists can provide practical guidance in areas that are critical for a project’s long-term success. A quality content model, the right architecture, technical considerations: you name it, we’re here to help! Together, we can explore and land on the right set up for everyone involved.
Standing check-ins with your Customer Success Manager help your teams track their progress, get questions answered, and explore what’s new. Comprehensive business reviews offer a great way to dig into results and next steps. Want to do more with Kontent.ai? Let’s make it happen.
Based on best practices and the latest data insights, we can always offer timely recommendations to make sure you’re getting the most value out of Kontent.ai. Navigating through some operational roadblocks? Our experts have seen their fair share of interesting use cases; we’ll pool our knowledge and expertise to keep everything running smoothly.
Interested in self-paced learning and development? On-demand e-learning can help your teams level up their Kontent.ai skill set, as well as grow their strategic knowledge. Everyone invited to your subscription can access any course and certification.
Sometimes, things don’t go as planned. 24/7/365 live chat and email support is responsive, accurate, and friendly. With up to a 1-hour guaranteed first-response time via chat directly in the platform, we’ll do everything to identify the cause of the issue, solve it, and get you back on track.
Hear from our customers
Since the first day, Kontent.ai’s Technical Support and Customer Success Management teams have helped us with our implementation plan. We received support from experts and had several meetings about technical architecture best practices, content lifecycle management, how to fully benefit from the headless concept, and great guidance on defining a new scalable content model for our content to be reused across several platforms.
Maxime Bonnin
Global Web Content Manager, Seco Tools
We needed a solution to manage content in a highly regulated environment with a tight timeline, so we added Success Launchpad to our Kontent.ai subscription. The team guided us through a seamless set up process. With the help of the team, we’re now able to source our current content from Kontent.ai and update our content too, improving on our past manual process and reducing time spent by 50%.
Dwayne
Senior Manager Software Engineering, Myriad Genetics
Kontent.ai stood out as experts on transitioning from traditional to headless CMS. Our content modeling workshop was invaluable in getting guidance on restructuring our content to be reusable across multiple channels. It highlighted new opportunities we hadn’t envisioned before. We couldn’t be happier with the team’s support.
Benoit Morana
Lead Developer, Cancer Council Australia
The team is very pleasant to work with, always available, friendly, and helpful. It feels more like we are collaborating, instead of just customers.
Corjen Moll
Co-Founder, Reversed Digital
Our team is very pleased with the Success Launchpad onboarding process. We achieved our goal of having one section of our website live by the end of the three-month program, which involved building the content model, migrating data, and developing the front end using new technologies.
Elsa Artursson
Digital Product Manager, Royal Horticultural Society
Explore customer success stories
See how Kontent.ai helps you achieve an unparalleled return on content, with unbeatable support and service.
