AI credits

What AI credits are 

AI credits are a consumption-based currency that powers Aiko Agent and expert agents. They enable your team to automate content tasks, update content in bulk, and scale content operations. Your subscription includes an allocation of AI credits for each billing period.

Which features use AI credits

AI credits are used by:

• Aiko Agent, which you can ask in plain language to create, update, and publish content, set up your content model, and connect to external tools.
• Expert agents, which run in the background and automate tasks across your content operations.

Other Kontent.ai AI features don't use AI credits. They work within the scope of a single item, such as writing assistance in the rich text editor or taxonomy suggestions. To explore what's available, see AI features and Innovation Lab.

How AI credits are consumed

Aiko and expert agents use AI credits based on the volume and complexity of the work they perform. For example, a task that changes multiple content items in bulk can use more credits. The Task complexity setting of an expert agent selects the AI model it runs on, and options that work in more detail use more credits. See AI models, services, and learning for the models in use.

What happens when AI credits run out

Kontent.ai doesn't charge you automatically when your credits run out. Once your credits are used up:

• Aiko and expert agents pause new tasks that use credits.
• Your existing configurations and agent setups stay intact.
• Your credit balance resets at the start of your next billing period, and Aiko and expert agents can start new tasks again.

Monitor and control your AI credit usage

You can monitor AI credit usage for the current billing period in two places, and each shows a different level of detail:

• Usage report – shows the total AI credits used in the current billing period, compared with the credits included in your subscription plan. See Usage report for more details.
• CSV export – lists individual usage records by time, user, and environment, so you can see who used AI credits and where. See Export your AI credit usage below.

Export your AI credit usage

The export shows AI credits used by both Aiko and expert agents.

1. Go to Aiko Agent > Chats.
2. In the sidebar, click Usage.
3. Click the option you want to download as a CSV file.

Each row of the exported CSV file contains the following:

• Timestamp –  the date and time the credits were used, in UTC.
• User – the email address of the user, or the name of the expert agent if the credits were used by an expert agent.
• Environment – the project and environment names where the credits were used.
• EnvironmentId – the unique identifier of the environment.
• Credits – the amount of AI credits used.

Who can export what

The Usage menu under Aiko Agent chats shows export options based on your role. You always see your own usage. Project managers and subscription admins see additional options.

• Your usage – your personal AI credit consumption in the currently selected environment. Available to anyone with access to Aiko. 
• All users in this environment – AI credit consumption of users in the currently selected environment. Available to project managers. If you manage multiple environments, switch to the relevant environment to export its usage separately.
• All users across this subscription – AI credit consumption of users across all environments in the subscription. Available to subscription admins. This matches the global consumption shown in the subscription’s usage report.

Considerations

• The export reflects usage recorded at the time you download it. If Aiko’s bulk operations or expert agents are still in progress, you can export once they finish to see the full usage.
• Project managers can view environment-level data for the currently selected environment. To get data for a different environment, switch to that environment and export again.
• The export shows AI credit usage. To review what the agents changed in an environment, check the audit log.