Preparing personalized customer journeys can't be done randomly. When you go to your favorite smaller shop on the corner where you go every morning, the owner or employees there most probably know you. The better ones even know your name, maybe even allergies, personality, etc. In smaller, face-to-face shops, this is how personalized customer journeys are done. But how can you do this in your online business?
Personalize content online
For larger, online companies, personalization depends on quality metadata. Speaking content, do not start designing your metadata based on existing navigation or categorization in existing projects. Take a step back and have a look at your customer journeys at first and focus on categories and navigation at the end. Map your content types to your customer journey steps and explore how to effectively target these steps with your content.The most basic form of personalization can be set up by adding a Persona element to the content types aimed at specific personas. In the example, it's the CTA content type. For the Article, Blog post, and Widget - Curated content types, the example enables authors to choose from different Voice & tone option that later changes the webpage layout for the viewers.A different way to implement personas is to tag content items and specify which tags are typical for a given persona in a separate content item. You can also add buyer decision stages as a taxonomy. Those should cover your basic needs, but there might be more depending on how targeted you want to be.
Consider the internal point of view as well
It doesn’t matter how many metadata elements you have if no one will end up using them. The process of adding content and metadata should be logical and straightforward:
Set up guidelines for all nontrivial or important elements – use screenshots to show how an element or content type will be shown on various frontends, and describe the voice and tone.
Set up automated tools for keyword extraction where possible to minimize manual work. This approach is great for SEO-related elements represented by content type snippets.
If you notice other elements being used in the same content types as the SEO metadata, consider moving them into the snippet as well. Those elements could be taxonomies for website navigation, menus, URL slugs, etc.
Now, you have a content model ready to be used in production. If you want to go through the content model used as the Safelife example, take a look at the final content model diagram:Alternatively, you can also browse through the website. Please note that not everything was implemented in there for the sake of simplicity.
What's next?
Go live with the content model
Whether it’s school classes, work processes, or technological advancement, everything evolves. To get to or stay at the top of your business field, you always need to innovate and keep up with the current needs and trends.The content model is no exception. Because of that, it’s important to take a couple of steps to ensure that the content model is still beneficial in the future and you don't need to redo the whole thing again.
Advantages of using content type snippetsGrouping elements into content type snippets allows you to extend the list of elements in one place and gives your front end developers a unified data set for all content types. This helps to build a highly flexible content model.
