Third-party vendors used outside Kontent.ai platform

Anthropic

Provider: Anthropic PBC, having its registered office at 500 Howard Street, San Francisco, California, United States of America Anthropic is a provider of the Claude family of large language models (LLMs) and AI assistant technology. Kontent.ai uses Anthropic‘s Claude AI internally to support sales and marketing activities, such as processing call recordings and pre-processing customer communications. More about Anthropic Privacy. Data location: United States of America Data we send:

• Call recordings
• Customer name

Asana

Provider: Asana, 633 Folsom Street, Suite 100, San Francisco, CA 94107, United States of America We use Asana for tasks and project management. More about Asana Privacy. Data location: United States of America Data we send:

• Business role
• Business type
• Name
• Email address
• Internal notes referring to customers

Atlassian

Provider: Atlassian, having its registered office at Level 6, 341 George Street, Sydney, Australia We utilize Atlassian products internally for notes and requirement management. Some mentions about specific customers and their issues may be present in Jira and Confluence, but never any customer data or customer content. More about Atlassian and GDPR. Data location: European Union Data we send:

• Business role
• Business type
• Name
• Email address
• Internal notes referring to customers

Chili Piper

Provider: Chili Piper, having its registered office at 228 Park Avenue South Suite 78136 New York, NY 10003-1502 United States We utilize Chili Piper to streamline scheduling between marketing and sales, enabling prospects to book meetings instantly. Data location: Unites States of America Data we send:

• First name
• Last name
• Email address
• Company

Fivetran

Provider: Fivetran, Inc., having its registered office at 1221 Broadway, Floor 20, Oakland, CA 94612, United States of America Fivetran is Kontent.ai’s managed data pipeline provider, used to automate data integration. More about Fivetran Privacy. Data location: United States of America Data Fivetran processes:

• Data from integrated third-party sources (for example, SaaS platforms and databases)
• Metadata related to data pipelines and sync operations
• Operational logs and performance metrics

GetAccept

Provider: GetAccept AB, Västra Varvsgatan 19, 211 77 Malmö We utilize GetAccept for Sales Rooms experience, as well as for executing contracts. More about GetAccept Privacy. Data location: European Union Data we send:

• Name
• Email address
• Business role
• Business type
• All information related to the contract or activity in the contract
• All information related to the activity in the Sales Room

Gong.io

Provider: Gong.io Ltd., having its registered office at 13th Floor, 201 Spear St., San Francisco, CA 94105, United States of America Gong.io is a revenue intelligence platform. Kontent.ai uses Gong.io to improve the quality of our services. The recordings will be kept no longer than strictly necessary and, at maximum for one month after their collection. You can revoke your consent at any time during or after the recorded call, and you have the right to access the recording and request its deletion at any time, as described in our privacy policy in the section "Your rights under GDPR". More about Gong.io data processing. Data location: United States of America Data we send:

• Sales call recordings
• Emails and meeting invitations
• Through integrations, a subset of data is processed in Salesforce

Google

Provider: Gordon House, Barrow Street, Dublin 4, Ireland Kontent.ai uses Google Ads and Google Analytics to display relevant advertisements to (potential) customers.
More about Google Privacy. Data location: United States of America  Data we send:

• Name
• Email
• Company affiliation

ip-api 

Provider: Artia International S.R.L., VAT RO29237219 | Reg. J40/12390/2011, Bucharest, Romania ip-api is a service used for translating locations of IP addresses. More about ip-api Privacy.  Data location: European Union Data we receive:

• Geolocation data
• IP addresses

Make

Provider: Celonis Inc., One World Trade Center, 87th Floor, New York, NY, 10007, USA We use Make.com internally as an integration platform to automate workflows between different tools. Data location: European Union Data we send:

• Internal business data from integrated systems, varying by workflow

Microsoft

Provider: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, United States of America Kontent.ai uses Microsoft services to support internal business operations, including infrastructure, marketing, sales, and contract management. This includes tools such as Microsoft Azure, SharePoint, and other Microsoft 365 services where customer-related data may be stored and processed. More about Microsoft Privacy. Data location: European Union and other regions, depending on the data center selected during project setup Data we send and receive:

• Business role
• Business type
• Email address
• Events and activity tracking (data acquired thereby)
• Name (First name, Last name)
• Country
• State
• Company
• Phone number
• User ID
• Company affiliation

LinkedIn Sales Navigator

Provider: 1000 W. Maude Avenue Sunnyvale, CA 94085 USA LinkedIn Sales Navigator is a tool designed to help sales professionals build and nurture client relationships. It offers a range of features to enhance key sales activities, such as lead finding, message drafting, and account planning. More about LinkedIn Sales Navigator privacy. Data location: United States of America Data we send:

• Name
• Email
• Company affiliation

Planhat

Provider: Planhat AB, Malmskillnadsgatan 13, 111 57 Stockholm, Sweden We utilize Planhat in Customer Success teams to manage customer relationships. More about Planhat Privacy. Data location: European Union Data we send:

• Name
• Email address
• Phone number
• Account activity
• Business role
• Business type

Salesforce and Pardot

Provider: Salesforce Pardot, having its registered office at The Landmark at One Market, Suite 300, San Francisco, CA 94105, United States of America Pardot is a complex B2B marketing automation solution that features CRM integration, email marketing, lead nurturing, lead scoring, and ROI reporting. Kontent.ai uses Pardot to help marketing and sales teams work together to generate and qualify leads, shorten sales cycles, and track marketing ROI. Pardot also enables Kontent.ai to see how users work with the service and optimizes the user experience. More about Salesforce Pardot and the GDPR. Data location: European Union and the United States of America Data we send:

• Business role
• Business type
• Email address
• Events and activity tracking (data acquired thereby)
• Name (First name, Last name)
• Country
• State
• Company
• Phone number
• User ID

ProductBoard

Provider: productboard, Boudníkova 2506/1, 180 00 Praha 8-Palmovka, Czech Republic ProductBoard is a platform for capturing product feedback, prioritizing new product features and planning roadmaps and releases. More about ProductBoard Privacy. Data location: United States of America Data we send:

• Product suggestions coming from Kontent.ai users

Salesloft

Provider: 1180 W Peachtree St NW Suite 2400, Atlanta, GA 30309, United States of America Salesloft is a revenue engagement tool, helping Kontent.ai to react to buyer signals and engagement. More about Salesloft Privacy. Data location: Germany  Data we send:

• Name
• Email
• Engagement
• Phone number
• Through integrations, all data processed in Salesforce

VWO

Provider: Wingify, 1104, KLJ Tower, North, Netaji Subhash Place, Pitampura, Delhi, 110034, India VWO is an AB testing tool we utilize on our website to create more relevant experiences for web visitors. VWO is not used in Kontent.ai application. More about VWO Privacy. Data location: United States of America Data we send:

• Limited website visitor data

ZoomInfo

Provider: ZoomInfo Technologies 805 Broadway Street, Suite 900 Vancouver Washington, United States of America ZoomInfo Copilot is an AI-powered sales tool that combines B2B data and real-time buying signals to help sellers identify high-value accounts, engage buyers at the right time, and accelerate deal cycles with data-driven insights. More about ZoomInfo Privacy. Data location: United States of America Data we send:

• Name
• Email
• Company affiliation
• Meetings details