Unify content for

knowledge management

Well-structured knowledge bases give customers and employees what they need to succeed. A single source of truth for all content makes it easy keep communication consistent across all channels, and build and maintain portals that simplify knowledge management.

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Optimize content for customers and employees

Give customers and employees a portal experience that solves their problems quickly with content tailored to their needs. Use a single platform to easily find, share, collaborate on, and organize your content with powerful taxonomies.

Making content discoverable

Empower users on their own terms

Manage knowledge in a central content hub and build searchable knowledge bases or friendly chatbots to deliver the most accurate information to the right people at the right time. Create digital self-service experiences to empower your users.

Deliver portal content anywhere

Build and maintain portals to provide customers and employees a great experience, whether they’re browsing on a mobile or printing a PDF. Push structured, modular content to any device with ease to be present where your users are and ensure accuracy across channels.

Govern end-to-end workflows

Keep content high quality with flexible workflows. Set up specific workflows for specific types of content, so the right people review and approve everything before it goes live.

Customer highlight: YIT

YIT created a customer portal to deliver relevant content to over 10,000 residents living in their housing facilities located throughout Europe. This portal delivers content specific to a user’s location and interests while also creating a new revenue stream by matching service providers to potential customers in their area.