Learn how Kontent.ai generated a 320% ROI over three years and helps its customers speed up time-to-market in a commissioned study conducted by Forrester Consulting. In 2023, Kontent.ai commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Kontent.ai.
This guide will help you understand what a headless CMS is, the benefits of going headless, and how to choose the right CMS. What is a headless CMS? A headless CMS is a content management system that enables you to deliver content to multiple channels simultaneously.
The term “Composable DXP” describes a new type of Digital Experience Platform (DXP). What does it mean, and how does it differ from a monolithic DXP solution? A digital experience platform enables companies to optimize the digital customer journey as well as manage all their content and campaigns using one central hub.
Explore features Kontent.ai is the preferred CMS for managing every step of the content value chain to deliver great experiences across multiple channels, brands, and regions. Explore the features that customers love.
Well-structured knowledge bases give customers and employees what they need to succeed. A single source of truth for all content makes it easy keep communication consistent across all channels, and build and maintain portals that simplify knowledge management.
Optimize content for customers and employees
Give customers and employees a portal experience that solves their problems quickly with content tailored to their needs. Use a single platform to easily find, share, collaborate on, and organize your content with powerful taxonomies.
Making content discoverable
Empower users on their own terms
Manage knowledge in a central content hub and build searchable knowledge bases or friendly chatbots to deliver the most accurate information to the right people at the right time. Create digital self-service experiences to empower your users.
Deliver portal content anywhere
Build and maintain portals to provide customers and employees a great experience, whether they’re browsing on a mobile or printing a PDF. Push structured, modular content to any device with ease to be present where your users are and ensure accuracy across channels.
Govern end-to-end workflows
Keep content high quality with flexible workflows. Set up specific workflows for specific types of content, so the right people review and approve everything before it goes live.
YIT created a customer portal to deliver relevant content to over 10,000 residents living in their housing facilities located throughout Europe. This portal delivers content specific to a user’s location and interests while also creating a new revenue stream by matching service providers to potential customers in their area.
Our fully documented API makes it easy to connect with any system in order to create the cohesive and personalized experience your users expect.
What we love about Kontent.ai is that it lets our Policies and Procedures teams update content in-app without needing any developer support.
DJ Glore
Product Manager for CSA Mobile, Alaska AirlinesContent is best when it’s relevant, timely, and accessible. Get in touch with us to see how Kontent.ai makes that possible.
