Knowledge base | Kontent.ai.

Solutions

Simplify knowledge management

Well-structured knowledge bases give customers and employees what they need to succeed, whether that’s some help with a purchase decision, in-depth product information, or current company policies. A single source of truth for all content makes it easy to build and maintain portals that simplify enterprise knowledge management and keep communication consistent across all channels.

With Kontent.ai:

Optimize existing content for customers and employees
Build trust with content that’s always up to date
Deliver portal content anywhere
Personalize the portal experience
Integrate with existing systems

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Optimize content for customers and employees

Breathe new life into your content with a reusable approach enabled by a headless CMS. Find, share, and collaborate on approved content with ease using a single hub for all your content.

Customer Highlight: YIT

YIT created a customer portal to deliver relevant content to over 10,000 residents living in their housing facilities located throughout Europe. This portal delivers content specific to a user’s location and interests while also creating a new revenue stream by matching service providers to potential customers in their area.

Read customer story

Build trust with content that’s always up to date

Ensure accuracy across channels and devices with modular content you can use across all your digital properties. Increase customer satisfaction and employee productivity by empowering them with content they can rely on.

Integrations

Single hub for all content

Improved collaboration

“Through the extensive omnichannel commerce project, Hartlauer is transporting its well-known top customer service into the digital world. We can optimally complement our range of existing stores and have thus created the basis for intensifying and strengthening existing customer relationships. At the same time, we have significantly more opportunities to build new customer relationships.”

Florian Freidhager, Head of Digital, Hartlauer

Deliver portal content anywhere

Build and maintain portals to provide customers and employees a great experience, whether they’re browsing from home or asking for help from their digital voice assistant. Push structured, modular content to any device with ease to be present where your users are.

Personalize the portal experience

Give customers and employees a portal experience that solves their problems quickly with content tailored to their needs. Organize your content with powerful taxonomies, then use built-in integrations or Kontent.ai APIs to connect Kontent.ai with personalization engines.